AnsweredAssumed Answered

R9 390x black screen problem

Question asked by conradk on Dec 12, 2017
Latest reply on Dec 13, 2017 by goodplay

Hey everyone, I've been looking for a solution for this for a few days now and I've tried a lot of things to get my computer to work, and I'm really hoping it isn't a broken video card. The computer runs fine, nothing seems out of the ordinary until I start playing any video game. After that the screen will go black and eventually my computer will freeze on the black monitor. I have to force shut it off. It seems that when the graphics card exceeds 1850MhZ it crashes. This only started recently and I can't remember anything that I did to the graphics card drivers or anything that could have effected this. I was receiving atikmsag.sys bsod the day before but now it just simply freezes. Is my graphics card dead?


Computer Specs:


i7-6700 3.4ghz

16gb ram (corsair, can't remember what specifically)

ASRock Z170 pro4 (just updated bios last night, still having issues)

My Xfx r9 390x Video card

Samsung EVO SSD.

Windows 7 64 bit.