59 Replies Latest reply on Feb 15, 2018 4:19 AM by eliec

    Constant Blue Screens

    eliec

      Hello all,


      I'm opening a new topic instead of hijacking this thread (Installing AMD Drivers On A10-5750M + HD 8970M Laptops ) entirely.

      I've got an MSI GX60-1AC with the following specs:
      AMD A-4600M [with integrated Radeon 7660G ]

      AMD RADEON HD 7970M / 2GB DDR5

      16GB RAM

      Windows 8.1 x64

       

      3 days ago, I got a hard crash and have been having constant blue screens and crashes since then.

       

      I've gone through the following process multiple times:

      - Boot into safe mode
      - Use DDU (Display Driver Uninstaller) to wipe all traces of the amd drivers

      - Boot back into normal mode

      - Install some version of the Catalyst and/or Crimson drivers (for multiple versions of both, including the initial ancient version that first shipped with the machine..)

       

      I still experience constant blue screens unless I'm running in safe mode, I suspect the crash occurs every time the GPU gets turned on? How can I tell if I'm running on the 7970M at this point, the orange light [which is supposed to turn on only when running on the 7970M] is always on in safe mode/when the catalyst drivers aren't installed?

       

      I've tried System Restore, to no avail, and have finally completely formatted and reinstalled windows from a fresh, newly downloaded windows 8.1 x64 ISO.

       

      Following suggestions in the linked thread here: Installing AMD Drivers On A10-5750M + HD 8970M Laptops , I'm going to try installing all the windows updates, trying Windows 7 drivers, and taking apart the laptop to "clean" around the 7970M, but I'm really open to any suggestions.

       

      Is my 7970M fried? Is there any way I can know for certain? Does anyone speak enough Linux to walk me through finding out if I use a live distro (assuming linux provides a tool to answer that?)

       

      What do I do guys? :\

       

      Thanks for any help you can provide!

        • Re: Constant Blue Screens
          slung

          bump, I have the same issues with my gx60 (8650G + 8970M): following the ubilada fix works in windows 10 until I run the amd radeon settings software which installs my 8650G driver and then it crashes, gives blue screen and becomes severely unstable. Sometimes it work and the PC boots as normal, but when I start a game it doesnt switch it the AMD 8970M and crashes it with "BAD_POOL_HEADER" or "MEMORY MANAGEMENT ERROR" or ...

           

          I've cleaned the inside, checked my RAM, switched the socket it is placed in, to no avail.

          1 of 1 people found this helpful
            • Re: Constant Blue Screens
              eliec

              slung
              > it works in windows 10 until I run the amd radeon settings software which installs my 8650G driver and then it crashes, gives blue screen and becomes severely unstable. Sometimes it work and the PC boots as normal, but when I start a game it doesnt switch it the AMD 8970M and crashes it with "BAD_POOL_HEADER" or "MEMORY MANAGEMENT ERROR" or ...

               

              > I've cleaned the inside, checked my RAM, switched the socket it is placed in, to no avail.

               

              Same here, and I find it amusing that the blue screens each give a different error message. It can't even decide what it's not happy with.

               

              > Interesting note, when I start my PC, the on/off button is always orange colored and the resolution is always very high - even in safe mode!

               

              Yes! I assume that without the Catalyst drivers, it keeps the orange button on all the time. Or it's the 7660G that's fried (well probably not).. BUt a high resolution is what I want (it's just regular HD) so I don't have a problem with that...

               

              > I don't know how to uninstall the drivers (if any?) (DDU & AMD cleaner do not help) so I get the worst resolution as is usually the case with clean pcs without drivers.

               

              DDU works for me, but you have to run it in safe mode and choose the "delete & restart" Option, but not the "Set windows device installation settings to default" It just deletes everything.

            • Re: Constant Blue Screens
              slung

              Interesting note, when I start my PC, the on/off button is always orange colored and the resolution is always very high - even in safe mode!

              I don't know how to uninstall the drivers (if any?) (DDU & AMD cleaner do not help) so I get the worst resolution as is usually the case with clean pcs without drivers.

               

              Do you have this as well? eliec

              • Re: Constant Blue Screens
                eliec


                I just took the laptop apart and took a peek inside. I was hoping to maybe see scorch marks or something if it was fried, but it looks very normal to my untrained eyes (albeit smaller than I expected)

                 

                IMG_20171211_135545276.jpgIMG_20171211_135604304.jpgIMG_20171211_135829368.jpg

                  • Re: Constant Blue Screens
                    eliec

                    After downloading the windows updates, I can now say (it's still not working):

                    1- There's a windows update that installs drivers for the 7970M. If I install that, I go back to constant blue screening.
                    2- Nothing else makes a difference. Installing the catalyst drivers (regardless of version) still blue screens.

                     

                    I did manage to get the light to turn white at some point, but I have no idea how and as soon as I rebooted the blue screens came up and I ended up reinstalling windows.

                     

                    Most recently, I installed the windows driver for the 7970M. Obviously it crashed. In safe mode I uninstalled them from the Device Manager and now have drivers for the 7660G (instead of just having Microsoft Basic Display Adapter). Orange light still on, 7970M still dead AFAIK.

                     

                    This is exhausting and leading nowhere

                      • Re: Constant Blue Screens
                        slung

                        Ive done what you said for a week now and no result.. tried different ways of working, got the white light and crashes, i dont think its the 7970M but the 7660G that is being the problem...

                          • Re: Constant Blue Screens
                            eliec
                            HTML


                            I spoke too soon. On restarting the 7660G now says: `Windows has stopped this device because it has reported problems. (Code 43)`.

                             

                            @slung

                            > Ive done what you said for a week now and no result.. tried different ways of working, got the white light and crashes, i dont think its the 7970M but the 7660G that is being the problem...

                             

                            Is that even possible?

                             

                            Why isn't there an easy way to enable/disable gpus!

                        • Re: Constant Blue Screens
                          colesdav

                          I took a look at the pictures above of the GPU module and compared them to new ones online a few weeks ago.
                          I did find one vendor selling replacement GPU Card last week but the price to replace it is possibly not worth it to you. They were asking 100's of dollars.

                           

                          Picture 1.
                          =======
                          The top of the GPU in your first picture looks like it is damaged from overheating and or corrosion unless it is simply dried out silver thermal paste.

                          Did you try to clean it with TIM Cleaner Solution?
                          Did you purchase some new non-electrically conductive thermal paste and apply it to the GPU before refitting the heatsink and turning the laptop back on?

                          The top left and top right hand side of the white ring around the GPU look like they are discolored from burning/ overheating.
                          Solder contacts at the top of R56 and R27 in the lower HS look dry to me. They look like they have been overheating at some stage and and may be dry joints.

                           

                          I will comment on your second picture next.

                          Cheers.

                          • Re: Constant Blue Screens
                            colesdav

                            Picture 2 Regins around EC127 and EC103 look either dusty or possibly overheated/burnt.
                            I think it might be a good idea to at least try to clean the dust off that board, and same goes for Picture 3, the rear of the GPU.
                            I generally use the type of brush used to clean electric shaver heads.
                            You might just have dust / grime build up shorting out some of the the components on the rear of the GPU as it looks very dirty to me.
                            Have you tried cleaning the GPU PCB better than is shown in the pictures? 
                            You should be able to purchase a can of PCB cleaner fluid from Fry's Electronics or similar store. It should not cost that much.
                            I would not write your card off just yet.

                          • Re: Constant Blue Screens
                            slung

                            Ok, when i start ubuntu or try to install it, i get (shock) screen freeze and it restarts. During the start, I get these messages:

                            20171211_194918.jpg

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                              • Re: Constant Blue Screens
                                eliec

                                Similar issue happened with me. Lubuntu (16.04) live disk boots, with errors, but crashes as soon as it loads.

                                I managed to get further by setting `nomodeset` as a grub boot parameter, but I think that tells it to not bother with the Radeon, because resolution is low and ugly.

                                 

                                After doing that, I ran the commands in the screenshot, but have no idea where to go from here. Hopefully, colesdav can help, or anyone from amd maybe?


                                IMG_20171211_212213554.jpgIMG_20171211_212858282.jpg

                                  • Re: Constant Blue Screens
                                    colesdav

                                    Hi, sorry I did not get a chance to look at this last night.
                                    I have some testing to complete that I need to work on for next 8 hours.
                                    Can you post the content of the grub.cfg so I can see what the kernel command line is.
                                    Cheers.

                                      • Re: Constant Blue Screens
                                        eliec

                                        I think this is the grub config. Does this help at all or do I install linux instead of just using a live disk? When using the "Try Lubuntu without installing" Option, it loads into the graphical desktop (albeit with some errors posted in my earlier post) and then hangs. It boots normally (although at low resolution) if I pass `nomodeset` instead of `quiet splash`. Thanks for taking a look at this colesdav

                                         

                                        if loadfont /boot/grub/font.pf2 ; then

                                                 set gfxmode=auto

                                                 insmod efi_gop

                                                 insmod efi_uga

                                                 insmod gfxterm

                                                 terminal_output gfxterm

                                        fi

                                         

                                        set menu_color_normal=white/black

                                        set menu_color_highlight=black/

                                        light-gray

                                        menuentry "Try Lubuntu without installing" {
                                                 set gfxpayload=keep
                                                 linux   /casper/vmlinuz.efi  file=/cdrom/preseed/lubuntu.seed
                                        boot=casper quiet splash ---
                                                 initrd  /casper/initrd.lz
                                        }
                                        menuentry "Install Lubuntu" {
                                                 set gfxpayload=keep
                                                 linux   /casper/vmlinuz.efi  file=/cdrom/preseed/lubuntu.seed
                                        boot=casper only-ubiquity quiet splash ---
                                                 initrd  /casper/initrd.lz
                                        }
                                        menuentry "OEM install (for manufacturers)" {
                                                 set gfxpayload=keep
                                                 linux   /casper/vmlinuz.efi  file=/cdrom/preseed/lubuntu.seed
                                        boot=casper only-ubiquity quiet splash oem-config/enable=true ---
                                                 initrd  /casper/initrd.lz
                                        }
                                        menuentry "Check disc for defects" {
                                                 set gfxpayload=keep
                                                 linux   /casper/vmlinuz.efi  boot=casper integrity-check quiet splash ---
                                                 initrd  /casper/initrd.lz
                                        }

                                  • Re: Constant Blue Screens
                                    slung

                                    I think I've found a theory why the installation is going difficult..

                                     

                                    I was flashing my bios + VBIOS + EC firmware yesterday, only to realize that my current bios is already up to date. This did not make sense, since I've never done this before so it must have been done by MSI when I had sent my laptop in for repair (overheating issues, probably just dust). Ever since I got my laptop back, I've never been able to install the drivers or windows 7. Trying to install windows 7 is also impossible now.

                                     

                                    Looking at the dates of the release: the new bios came out in 2014, while the drivers on the website are dated at 2013. I'm thinking that the new bios version is creating instability making the installation of the drivers impossible.

                                     

                                    This is just a theory but if you could confirm that you have bios from a later date than the drivers eliec it may narrow down the point of problem somewhat.

                                      • Re: Constant Blue Screens
                                        eliec

                                        slung

                                        I'm on BIOS Version 2.15.1227.

                                        BIOS Build: E16FKAMS, Ver 5.09, 12/10/2012.

                                        EC Build: 16FKEMS2 Ver5.03, 12/10/2012

                                         

                                        Not sure what the most recent bios is. Does that help any?

                                          • Re: Constant Blue Screens
                                            eliec

                                            At this point, I'm certain it's hardware failure more than any software issue.

                                             

                                            I guess the Dedicated card just died. Is there any way to confirm that it's the card not the PSU or something else? Can someone point me in the right direction, my ability with hardware is pretty abysmal..

                                        • Re: Constant Blue Screens
                                          slung

                                          I brought my laptop in at a local PC shop to check with a friend of mine (specialist of hardware). And he emailed me last night that he was able to fix it.


                                          I'm going to go pick it up this friday and I'll ask how he fixed it. I'll let you know the analysis. I have a dark feeling it has something to do with the windows version and/or the type of software used to update the driver.

                                            • Re: Constant Blue Screens
                                              eliec

                                              That's great news, I'm happy to hear you got your laptop working again!

                                               

                                              \Really hope you're right about it being a software issue, please report back when you can :-)

                                                • Re: Constant Blue Screens
                                                  colesdav

                                                  Here is where I think you should be getting your notbook GPU Drivers from: Notebook APU Drivers
                                                  I think your processor is: Based on that APU A10-4600M with Radeon™ HD 7660G not {AMD A-4600M [with integrated Radeon 7660G ]} - please confirm.

                                                  Based on that APU it points to this driver page : Legacy.
                                                  Specifically : AMD Radeon Software Crimson Edition 16.2.1 Beta for Non GCN Products Release Notes

                                                  I am using that driver with a laptop running Windows 7 64bit and i7-920XM CPU with discrete HD5830M on laptop Motherboard and a second external GPU connected via a wireless Adapter running an external GCN 1.0 based Sapphire R9 280x OC 3GB or an R9 Nano.
                                                  Another option for you to try is to running the previous AMD Catalyst Driver which can now be found here on the AMD Website (They were removed from original location but are now back again). Here is the link next to the older drivers:

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                                                  • Re: Constant Blue Screens
                                                    colesdav

                                                    Sticking with Windows 8.1 64 bit OS.
                                                    When you use DDU to uninstall your AMD Display Drivers did you prevent Windows from Automatically installing Display Drivers at re-boot?

                                                    Cheers.

                                                    • Re: Constant Blue Screens
                                                      colesdav

                                                      Set the following to prevent automatic driver installation at boot up.

                                                       

                                                       

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                                                        • Re: Constant Blue Screens
                                                          eliec

                                                          colesdav

                                                           

                                                          Thanks for taking the time to help me out!

                                                          That gray goop is the remnants of the old thermal paste. I wiped it off and added some anew. The card wasn't that dusty/grimy, it could be from the lousy phone camera, but I'll open it again and clean some more and send more pictures. Thank you again for looking at them!

                                                           

                                                          Unfortunately I'm in a 3rd world country where Fry's doesn't exist. I'll look for that PCB cleaner you recommended (what is it exactly?).

                                                           

                                                          I've tried several versions of the catalyst drivers to no avail but I can't recall if I told windows not to install the default drivers. I'll try again with your recommendations but it's crashing often and seems to crash even during the driver install :-(

                                                           

                                                          Anyway, thanks for all your help. I'm going to try your recommendations this weekend and post back, hopefully with awesome results!

                                                           

                                                          Happy New Year!

                                                          1 of 1 people found this helpful
                                                            • Re: Constant Blue Screens
                                                              colesdav

                                                              Hi, no problem, I apologize for not getting back to you sooner. I was looking at it for you but I have been very busy, and kept meaning to reply.

                                                              Which Operating System are you going to concentrate on - Windows 8.1 64 bit?
                                                              Here is some information on cleaning PCB's : How to Clean PCBs | San Francisco Circuits | PCB School
                                                              I hope something will get you running.
                                                              Looks like replacing the GPU PCB will not be economical - anywhere between $300 - $400 including shipping costs is the cheapest I could find.
                                                              I will be available this weekend if you need to chat.
                                                              Happy new year to you as well.

                                                              Cheers.

                                                              1 of 1 people found this helpful
                                                                • Re: Constant Blue Screens
                                                                  eliec

                                                                  Hi again,

                                                                  Tried the software solutions you mentioned. Have yet to try cleaning the hardware (not sure how to do that, 300-400 is pretty steep, I need to re-read the PCB Cleaning article you linked and see what I can do).

                                                                  In summary, I got nowhere. Here are the steps I followed:


                                                                  Couldn't turn on the laptop due to constant blue screens, so I reinstalled windows 8.1 64-bit. No updates, nothing extra installed.

                                                                  1. Prevented windows from automatically installing drivers as instructed. (Thanks for the pictures, wouldn't have found the setting otherwise)

                                                                  2. Installed Ethernet & Wireless drivers.

                                                                  3. Downloaded Crimson 16.2.1 Beta Drivers for non-GCN products for windows 8.1 x64 that you linked.

                                                                  4. Installer completed successfully.

                                                                  5. Reboot.

                                                                  6. Appears as though nothing has changed. Orange light has been on since pre-step 1 and is still on. Windows Device Manager shows that the 7660G driver has been stopped because it has reported problems (Code 43). 7970M not in the device manager at all, just Microsoft Basic Display Driver Adapter with error code 31: Device is not working properly because windows cannot load the drivers required for this device. At least it didn't Blue Screen, but why doesn't it show the 7970M at all now!? Gah.Trying to open the Crimson Display Center -- it doesn't open, gives an error message: "No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware."  Then it crashes.

                                                                  7. Downloaded Catalyst 15.7.1 and installed Catalyst Control Center (drivers don't re-install since I've already got updated drivers, but I get the CCC).

                                                                  8. Reboot.

                                                                  9. Catalyst control center opens but has no graphics options at all.

                                                                  10. Reboot. Error message on startup regarding having no AMD drivers.

                                                                  11. Run DDU (realized later that I was not in safe mode). Clean & restart.

                                                                  12. Download & run latest amd chipset drivers . Error 182 - AMD Installer cannot properly identify the AMD Graphics Hardware. Cancelled.

                                                                  13. Download & run older amd chipset drivers -- 14.4 drivers. Passed. Rebooted.

                                                                  14. Noticed nothing different.

                                                                  15. Installed amd catalyst 15.7.1 without dotnet 45.

                                                                  16. Blue Screen after installation completed, before reboot. KERNEL_SECURITY_CHECK_FAILURE.

                                                                  17. Reboot. Failed. Constantly unable to launch windows until windows repair popped up. Refused repair, rebooted. Blue screen: KMODE_EXCEPTION_NOT_HANDLED (win32k.sys)

                                                                  18. Reboot. Back to windows recovery.

                                                                   

                                                                  Laptop is back to being dead, pre-stage-1 above.

                                                                   

                                                                  I'll look into opening and cleaning again, but software-wise, did I miss something?

                                                                   

                                                                  Edit:

                                                                   

                                                                  Rebooting finally worked. No special reason why that I know of since startup repair failed.

                                                                  The Orange Button is off and white now (usually indicating that the laptop is running on the integrated card).

                                                                  Device manager shows the 7660G and 7970M working properly but CCC/Catalyst Control Center isn't running. And refuses to launch because "its side-by-side configuraiton is incorrect". I don't know what that means. Brightness is very low and isn't changing.

                                                                   

                                                                  Should I re-install Catalyst? I suspect it will just blue screen again if I try to use the 7970M but have no way of doing so or knowing if I'm right.

                                                                   

                                                                  Edit again:

                                                                  Windows complained about driver errors and asked to scan. Did so. Rebooting lead to a Blue Screen (and the orange light was on). Rebooting again worked (and back to white light).

                                                                  I'll stop messing about with the software for now until I hear from you, worried about making things worse if that's even possible.

                                                                    • Re: Constant Blue Screens
                                                                      colesdav

                                                                      OK sorry to hear that my suggestions did not help yet.

                                                                       

                                                                      RE:

                                                                       

                                                                      Couldn't turn on the laptop due to constant blue screens, so I reinstalled windows 8.1 64-bit. No updates, nothing extra installed.

                                                                      1. Prevented windows from automatically installing drivers as instructed. (Thanks for the pictures, wouldn't have found the setting otherwise)

                                                                      2. Installed Ethernet & Wireless drivers.

                                                                      3. Downloaded Crimson 16.2.1 Beta Drivers for non-GCN products for windows 8.1 x64 that you linked.

                                                                      4. Installer completed successfully.

                                                                       

                                                                      OK, so you say the installer completed successfully. That is a good starting point because at least the installer thinks the drivers are correct.
                                                                      Can you send a a few screenshots of what you see when running the installer please?
                                                                      What cards does it indicate it has detected please.
                                                                      Did you do custom or express install?
                                                                      Could you please tell me what you see if you go to Device Manager and look here under display adapters before you do the first GPU driver installation and then immediately before you reboot please?

                                                                       

                                                                       

                                                                      RE:


                                                                      5. Reboot.


                                                                      6. Appears as though nothing has changed. Orange light has been on since pre-step 1 and is still on. Windows Device Manager shows that the 7660G driver has been stopped because it has reported problems (Code 43). 7970M not in the device manager at all, just Microsoft Basic Display Driver Adapter with error code 31: Device is not working properly because windows cannot load the drivers required for this device. At least it didn't Blue Screen, but why doesn't it show the 7970M at all now!? Gah.Trying to open the Crimson Display Center -- it doesn't open, gives an error message: "No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware."  Then it crashes.

                                                                       

                                                                      (a). RE: Orange light has been on since pre-step 1 and is still on. What does this Orange Light indicate exactly please? What does your laptop manufacturer/support say about this?


                                                                      (b). Are you absolute certain your 7970M  card contacts are clean and inserted correctly? If the GPU is not fit well enough you might get intermittent contact so sometimes your GPU is there, sometimes it is disconnected.  The fact that you say the Legacy Crimson Installer completed successfully indicates the installer say your cards, or at least one of them...

                                                                      (c). Are you certain you did not change anything related to video memory in your Laptop BIOS?
                                                                      here are a couple of articles I had a few years ago about Code 43 - rather old but the principle likely the same today:
                                                                      code43Startseite
                                                                      What is AGP Aperture size? | TechPowerUp
                                                                      It might be a good idea to go into your laptop BIOS and see if there are any options related to video memory.
                                                                      Something might have gotten corrupted in the BIOS file. This can certainly happen in PC hardware.

                                                                       

                                                                      (d). Have you already reflashed your motherboard BIOS with the recommended BIOS from  the laptop manufacturer? If your BIOS is corrupted, you will have all sorts of wierd problems. Believe me I have seen it.

                                                                       

                                                                      (e). Did you check your laptop memory is installed correctly and not corrupted?
                                                                      I think you should download and run Memtest86 from here: MemTest86 - Official Site of the x86 Memory Testing Tool
                                                                      When I built my first PC years ago I kept getting Windows OS Corruptions, crashes, you name it.

                                                                      It really hit my confidence re: doing my own PC build and I was blaming Microsoft Windows / myself for building the PC badly.
                                                                      Then I read an article about someone who had a bad memory stick ... downloaded MemTest86, and bingo. One of my 4 sticks of RAM had errors.
                                                                      It was in a memory area used by the OS.
                                                                      I returned a pair of matched sticks and the manufacturer sent me the replacements and no problems since.

                                                                       

                                                                      Better save this post before I loose it. I will continue.

                                                                      • Re: Constant Blue Screens
                                                                        colesdav

                                                                        RE: .Trying to open the Crimson Display Center -- it doesn't open, gives an error message: "No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware."  Then it crashes.


                                                                        (f). Yes if it cannot see the card it expects or windows has disabled the GPU you will see that.
                                                                        The Crashing  is a current "feature" of Adrenalin 17.2.2 so I would not worry too much about that for now...

                                                                         

                                                                        RE: 7. Downloaded Catalyst 15.7.1 and installed Catalyst Control Center (drivers don't re-install since I've already got updated drivers, but I get the CCC).

                                                                         

                                                                        (g). Please run DDU before you install anything to make sure the previous driver is removed completely. .

                                                                         

                                                                        8. Reboot.

                                                                        9. Catalyst control center opens but has no graphics options at all.

                                                                        10. Reboot. Error message on startup regarding having no AMD drivers.

                                                                         

                                                                        11. Run DDU (realized later that I was not in safe mode). Clean & restart.

                                                                         

                                                                        (h). OK, you need to make sure and run DDU befoire you install any new drivers.

                                                                         

                                                                        12. Download & run latest amd chipset drivers . Error 182 - AMD Installer cannot properly identify the AMD Graphics Hardware. Cancelled.

                                                                         

                                                                         

                                                                        (i). Could you please tell me exactly which amd chipset driver you mean. What was it and where did you get it from please.

                                                                         

                                                                         

                                                                        13. Download & run older amd chipset drivers -- 14.4 drivers. Passed. Rebooted.


                                                                        (j) Same question as (i ) above. 

                                                                         

                                                                        14. Noticed nothing different.

                                                                        15. Installed amd catalyst 15.7.1 without dotnet 45.

                                                                        16. Blue Screen after installation completed, before reboot. KERNEL_SECURITY_CHECK_FAILURE.

                                                                         

                                                                        (k). You would need to look into your Event Viewer log files to get the exact information about that failure - but generally I have seen
                                                                        KERNEL_SECURITY_CHECK_FAILURE. if there is something about the display driver format that windows OS does not like.

                                                                         

                                                                        Saving and will continue.

                                                                        • Re: Constant Blue Screens
                                                                          colesdav

                                                                          RE:

                                                                          17. Reboot. Failed. Constantly unable to launch windows until windows repair popped up. Refused repair, rebooted. Blue screen: KMODE_EXCEPTION_NOT_HANDLED (win32k.sys)

                                                                          18. Reboot. Back to windows recovery.

                                                                          Laptop is back to being dead, pre-stage-1 above.

                                                                           

                                                                          I'll look into opening and cleaning again, but software-wise, did I miss something?


                                                                          (l)  Clean the PCB, please read the article I sent to you. The chemicals needed yo clean the PCB should be easy to get I hope and should not cost too much.
                                                                          Please double check those two solder joints are not dry.

                                                                          Make sure you clean the contacts on the GPU well, and take care to ensure you insert the card correctly. It can be easy to have missaligned pins or to get situation where the connector has flexible contacts that are "pushed in" and not actuually connecting the GPU contacts well. I would take care and look at the connector for the GPU carefully.

                                                                           

                                                                          Software Wise - I would look into memory allocation for the GPU in your BIOS.
                                                                          I would seriously consider just reflashing the BIOS.
                                                                          Other than that if the Legacy Catalyst Driver installed o.k. this would indicate that it saw both GPU's and provided you are still preventing windows from running automatic display driver updates then I would have expected that to work.

                                                                           

                                                                          RE: Edit:

                                                                           

                                                                          Rebooting finally worked. No special reason why that I know of since startup repair failed.

                                                                          The Orange Button is off and white now (usually indicating that the laptop is running on the integrated card).

                                                                           

                                                                          (m). OK, so if the Orange Button is on it means the 7970M is active?

                                                                           

                                                                           

                                                                          RE: Device manager shows the 7660G and 7970M working properly

                                                                           

                                                                          (n). Brilliant but why? Sounds like a  BIOS/Memory issue or poor connection somewhere. You should consistently see your cards.

                                                                           

                                                                          RE: but CCC/Catalyst Control Center isn't running. And refuses to launch because "its side-by-side configuraiton is incorrect". I don't know what that means.

                                                                           

                                                                          (o)I think maybe there is a confilct in your windows registry keys / corruption in the catalyst installation.  Iwould uninstall catalyst control center run amdcleanuputility.exe and reinstall.

                                                                           

                                                                          Brightness is very low and isn't changing.

                                                                          Should I re-install Catalyst? I suspect it will just blue screen again if I try to use the 7970M but have no way of doing so or knowing if I'm right.

                                                                          Uninstall.
                                                                          run amdcleanuputility.exe - you can get it from amd forum search.
                                                                          reinstall.
                                                                          If that does not work then try uninstall, DDU , install

                                                                           

                                                                          Got to go.

                                                                          I think there might be plenty to keep you busy.
                                                                          One other thing ... you might want to run windows updates as well (apart from display driver updates).

                                                                           


                                                                          Bye.

                                                                            • Re: Constant Blue Screens
                                                                              eliec

                                                                              Hi @colesdav,

                                                                               

                                                                              Wow that's a very comprehensive reply! It's going to take me a while to go through everything, so please don't be offended if I miss something you mentioned or misunderstand something! I don't want you to think I'm dismissing your advice about cleaning the PCB, but this will take me a few days (I'm not too good with hardware and won't be able to work on the laptop tomorrow). I will look into it but I'm trying to rule out the software solutions first since I can work on them today.

                                                                               

                                                                              I'll try to take relevant screenshots (and phone cam photos) to help explain what I'm doing and seeing as I go along. If I miss a question or point you made, please point it out.

                                                                               

                                                                              The Laptop comes with a light on its power button (see attached picture). When drivers are properly installed/everything is running, the light indicates when the dedicated card is being used. Orange means the 7970M is being used, white means it's not. Currently, when I don't install any Catalyst drivers, and windows only sees the default "Microsoft Basic Display Adapter", this light is orange. Usually (when everything is working correctly), when I'm performing some basic tasks, it's white, then turns orange when I launch a game that uses the 7970M.

                                                                               

                                                                              Power button with orange light:

                                                                               

                                                                              orange_light.jpg

                                                                               

                                                                              The chipset drivers I mentioned were from this page.

                                                                               

                                                                              The 14.4 drivers install, the 17.10 ones refuse to install. I assume this is due to "legacy" non-GCN integrated card...

                                                                               

                                                                              The system has become unstable from the last install, so I reinstalled windows again and I'm working on a fresh install. I made sure to disable the automatic driver installation by windows.

                                                                              001_disable_windows_driver_installation.png

                                                                               

                                                                              This is what the drivers look like before anything is installed.

                                                                               

                                                                              002_device_manager_at_windows_install.png

                                                                               

                                                                               

                                                                              1. I flashed the BIOS.

                                                                              I double checked and can confirm the BIOS has no options/settings for the video memory at all. Not since before I flashed, nor in the newer BIOS (which is 4-5 years old now, but I hadn't flashed this one before..) that I just flashed.

                                                                               

                                                                              2. Installed Ethernet & Wifi drivers. Here's where we stand now. Obviously, not very relevant to us, still have two of 'Microsoft Basic Display Adapter', one with an error (see next screenshot for its message) 003_ethernet_wifi_drivers.png

                                                                               

                                                                              3. The AMD Driver Autodetect tool (http://support.amd.com/en-us/download/auto-detect-tool -- radeon-software-adrenalin-17.12.2-minimalsetup-171219_web.exe ) fails to recognize any hardware. I assume this is because I'm on a legacy card now.

                                                                              004_autodetect_1.png005_autodetect_2.png

                                                                               

                                                                              4. The OLD AMD AutoDetect tool suggests the best driver to be the amd-catalyst-15.7.1-without-dotnet45-win8.1-64bit.exe as the best driver. I had downloaded it years ago, it's the one I tested earlier on. I reinstalled it now (since it seems to install better than the Crimson drivers do).

                                                                               

                                                                              This is what things look like BEFORE installing any graphics driver (note the error in the 'Microsoft Basic Display Adapter':

                                                                              006_basic_display_adapter_error.png

                                                                               

                                                                              5. I select CUSTOM installation and I choose not to install the AMD Gaming Evolved App and the AMD QuickStream Technologies App:

                                                                              007_custom_install_ccc_15.7.1.png

                                                                               

                                                                              These are screenshots of drivers during the install process.

                                                                               

                                                                              008_drivers_during_install.png

                                                                               

                                                                              And drivers after installing, but before rebooting:

                                                                              009_drivers_after_installing_before_rebooting.png

                                                                               

                                                                              Everything looks great so far. Drivers have installed successfully. The post-install report says everything installed successfully and there were no errors.
                                                                              Catalyst still isn't running, but that's to be expected as I haven't rebooted yet.

                                                                               

                                                                              6. Reboot. Light is white, not orange, but screen is now black (that's new). Mouse still responsive. Few seconds later, first bluescreen.
                                                                              BSOD_1.jpg

                                                                               

                                                                              7. Reboot. Get message from microsoft that there was a crash and to send details to them. I choose not to and am met with Catalyst crashing. Bluescreened before I could take a screenshot, but it was an error about the catalyst Host process crashing?
                                                                              BSOD_2.jpg

                                                                               

                                                                              8. Reboot. Same message from microsoft. No Catalyst crash this time, but catalyst isn't running at all. Few seconds later, light turns orange (note that it's white in the previous photos, I don't know the relevance of this) and there's another blue screen.

                                                                              BSOD_3.jpg

                                                                               

                                                                              9. Reboot. Goes straight to windows recovery.

                                                                               

                                                                              I'm going to setup/run Memtest86 as you suggested and report with my findings when it's done. Thanks for all the help, I really appreciate it!

                                                                              1 of 1 people found this helpful
                                                                                • Re: Constant Blue Screens
                                                                                  colesdav

                                                                                  Nice Post, thanks for all of the information.

                                                                                   

                                                                                  The recommended drivers (17.12.2) were never going to work on your laptop for sure.
                                                                                  The Catalyst Driver you installed has clearly detected your cards and installed o.k. - Crimson Legacy 16.2.1 Beta should also work for you.
                                                                                  AMD Catalyst™ 15.7.1 driver is  the WHQL Driver alternative to Crimson Legacy 16.2.1 Beta driver.  I am running it on my laptop (ATI 5850M) and wireless EXP GDC Beast eGPU Adapter into a Sapphire R9 280X 3GB OC. VaporX TriX.  I actually installed that driver on my laptop but did a custom install of Crimson Legacy 16.2.1 Beta  to get the AMD Settings GUI, but did not upgrade the 16.1 driver if you understand what I mean  ... you might wnat to try that later. Note that driver has no support for Vulkan ... I just remembered thaat today. So if you run DOOM you will have to run in OpenGL.

                                                                                   

                                                                                  It looks like you have definitely made some progress, but I still think the hardware needs a bit of a clean up ;-).


                                                                                  Since you got a blue screen - you might find this useful for debugging.

                                                                                  Blue screen of death (STOP error) information in dump files.

                                                                                   

                                                                                  One thing to think about. Your laptop must have some software or mechanism to run switchable graphics as you should only activate either the iGPU or the 7970M depending on what application iss running, unless you are running dual screens. If you have both active and trying to drive a single display that might cause a conflict on PCIe bus  which could cause a crash.

                                                                                   

                                                                                  Got to go. Hope you find out the cause of the BSOD.

                                                                                   

                                                                                  Bye.

                                                                                  1 of 1 people found this helpful
                                                                                    • Re: Constant Blue Screens
                                                                                      eliec

                                                                                      @colesdav, Thanks for all the help

                                                                                       

                                                                                      I didn't get a lot of time to work on this last week unfortunately, and I'm still having trouble making time for it, but it's been running the memtest for over 8 hours (twice already, and wasn't able to let it finish the firs time, it's so slow!) and there is 1 Error so far. I don't know what it means yet, or if it's the cause of my problems, or a second problem in itself, but I'll dive into and report more on that when the test finishes.

                                                                                       

                                                                                      I've also read more about PCB cleaning and plan on cleaning the graphics card with some acetone. Maybe that'll help.

                                                                                       

                                                                                      I tried analyzing the Blue screen dump files like you suggested. Unfortunately, they're not very useful since they're so unrelated. Each dump file relates to something different, I think the main issue is getting "hidden" and causing others to crash, which are what are getting dumped. (Apart from the obvious ati/kernel dumps that we already know of).

                                                                                       

                                                                                      I'm not running anything other than the laptop screen itself. The only way (that I know of) to switch the graphics is using the Catalyst app and specifying things either using power profiles, or individual application settings. (for example "performance mode vs battery saver mode" -- to always use the integrated card when running on battery power, or to use the dedicated card when running Half Life.exe). It's unfortunate that there's no hardware switch or explicity software control to turn on/off the dedicated/integrated card.

                                                                                       

                                                                                      To answer kingfish, sorry for such a late reply (and thanks again colesdav for the fast response), I've tried all the drivers. The newer ones were recommended by Autodetect tools, the recommended ones were suggested by @colesdav and AMD's info/docs, and the even older ones were the ones I had been running before this mess. The oldest ones even came with the machine before 8.1 was first released, so I'm not worried about windows being completely updated for them since they were already functioning (quite well) way before any windows updates were released. In any case, I did try installing things after completely updating windows 8.1 to rule that out. It made no difference, do I didn't do it again because it takes so much time to keep doing that since I end up reinstalling windows (which is easier to do than wipe out all drivers and test again, when it's just bluescreening like mad).

                                                                                       

                                                                                      I'm sad about this. I'm really fond of the machine, but I'd be very surprised at this point if it's anything but hardware failure. RAM is easy, GPU is fatal. Will keep you posted, and I'm still here if you have any other tips/advice.

                                                                                        • Re: Constant Blue Screens
                                                                                          elstaci

                                                                                          If you got ONE ERROR on your MEMTEST86 you have probably have a bad RAM Module. Remove all the RAM Modules from your computer and install just one on the first slot. Run MEMTEST86, it should go much faster since is less memory to check, If it comes back with Zero errors after at least two passes, remove it and install another RAM Memory Module. Do this until you find which Memory Module is that one that was showing the error.

                                                                                           

                                                                                          Remove the RAM Memory Module and reinstall all the other RAM modules and see if your BSOD ends.

                                                                                           

                                                                                          I, too, was getting a lot of BSOD while installing Drivers or just simply updating Windows to a newer version. In fact, I thought my AMD GPU card was bad. But then I ran MEMTEST86, and found a huge amount of errors. Turned out to be one of my four RAM modules was faulty. Replaced it and no more BSOD and my GPU drivers installed and started working correctly. I also was able to faultlessly upgrade my windows to a new version.

                                                                                           

                                                                                          I didn't realize you have a Laptop. I don't know how difficult it will be to remove your RAM Modules or how many your laptop have. But if you get at least One Error during MEMTEST86 it means the data sent to the Memory module was not the same data coming out. MEMTEST86 sends a bunch of different data to the input of the memory and then checks the output of the memory to see if the same data comes out the same. If different, MEMTEST86 notifies you that there was an error between the input and output of your memory modules.

                                                                                           

                                                                                          This may not be the entire reason for your issues but it will probably make it easier to troubleshoot afterwards when the laptop is running correctly.

                                                                                           

                                                                                          BTW, your BSOD error messages were identical to ones I was having with a bad memory module.

                                                                                          1 of 1 people found this helpful
                                                                                            • Re: Constant Blue Screens
                                                                                              colesdav

                                                                                              Hi, yes I agree, I should have mentioned that I tested my RAM one stick at a time, but even testing 8GB stick took a while...
                                                                                              I believe Memtest86 website suggested that last time I looked.
                                                                                              Bye.

                                                                                                • Re: Constant Blue Screens
                                                                                                  eliec


                                                                                                  colesdav

                                                                                                  > Hi, yes I agree, I should have mentioned that I tested my RAM one stick at a time, but even testing 8GB stick took a while...  I believe Memtest86 website suggested that last time I looked.

                                                                                                   

                                                                                                  I guess I missed it in my eagerness to find a fix.. No worries, if the RAM sticks were all good, it would have saved time

                                                                                                    • Re: Constant Blue Screens
                                                                                                      colesdav

                                                                                                      Agreed, especially in the case of a laptop. Mine has 4 sticks, two easy to access at rear battery cover but the other two are stupidly deep inside the laptop  and require laptop strip down to remove them.

                                                                                                       

                                                                                                      However at least they are not soldered directly to the motherboard like some laptops I could mention (HP Omen ... ).

                                                                                                       

                                                                                                      Cheers.

                                                                                                      • Re: Constant Blue Screens
                                                                                                        colesdav
                                                                                                        1 of 1 people found this helpful
                                                                                                          • Re: Constant Blue Screens
                                                                                                            eliec

                                                                                                            Thanks, it's interesting that Test13 is the one that failed for me too.

                                                                                                              • Re: Constant Blue Screens
                                                                                                                colesdav

                                                                                                                My failed ram module did not fail TEST13 alone. It was failing on basic pattern tests as well.
                                                                                                                The other 3 modules passed on everything with no errors.

                                                                                                                 

                                                                                                                You really need to wait until you do a complete test for both RAM sticks and see what it reports. Test13 failing is not good in my opinion.

                                                                                                                 

                                                                                                                It might be the THREAD_STUCK_IN_DEVICE_DRIVER BSOD you reported is real and if it is it could be due to your Graphics Card hardware failing as well.
                                                                                                                elstaci reports he saw same Bad RAM issues causing Windows OS corruption as me, and exactly the same  BSOD as you, and replacing the RAM module fixed everything.

                                                                                                                 

                                                                                                                In my case I had so many different BSODs at the time I was suspecting many components on my motherboard and the CPU werebroken  based on the various BSOD reports.
                                                                                                                I was also getting Red Screen Of Death and Audio Buzz with my AMD GPU at the time, and atikmdag.sys errors, but that could have just been the driver anyhow.

                                                                                                                 

                                                                                                                Bye.

                                                                                                        • Re: Constant Blue Screens
                                                                                                          eliec

                                                                                                          elstaci

                                                                                                          Thank you, I will wait for MEMTEST86 to complete (I'd like to see how many errors it reports), then will do as you suggest, removing one module and memtest'ing until I find the "bad" one. The laptop is beautiful in that it's very easy to open it and tinker. I installed the RAM chips (2x8gb) years ago, so shouldn't be a problem to open it and remove them one at a time.

                                                                                                           

                                                                                                          Crossing my fingers that this solves EVERYTHING (but _shrug_ who knows).

                                                                                                            • Re: Constant Blue Screens
                                                                                                              colesdav

                                                                                                              Hi,

                                                                                                               

                                                                                                              if you do wait and let it complete it should identify each module by different names anyhow.
                                                                                                              You should be able to work out which one by removing one module, starting Memtest86, and then seeing what module name it assigns.
                                                                                                              Hope that makes sense.
                                                                                                              Bye.

                                                                                                              1 of 1 people found this helpful
                                                                                                          • Re: Constant Blue Screens
                                                                                                            colesdav

                                                                                                            Hi,

                                                                                                             

                                                                                                            I was wondering how you were getting on .

                                                                                                            OK. RE memtest failing.

                                                                                                            I am assuming your laptop is running on power connection and your battery is charged correctly and you are not running memtest with any CPU or memory overclock. It might be best to run it with your suspect laptop Graphics card removed, just in case any electonics issue on the card is causing supply noise that could corrupt the data read from the RAM.

                                                                                                             

                                                                                                            Assuming you are running the memtest86 tool from here: MemTest86 - Official Site of the x86 Memory Testing Tool

                                                                                                             

                                                                                                            If that tool reports errors in RAM then you need to replace or at the very least remove the bad RAM before you do anything else. No questions about it.

                                                                                                             

                                                                                                            What can happen is Windows OS / Programs /Drivers / Installers  can write information in a bad area on the RAM stick, then if that data is then read back in it is corrupted.

                                                                                                             

                                                                                                            That is exactly what caused me lots of problems with my first PC build years ago. My Windows OS kept on getting corrupted. Bluescreen of death were one consequence. I used  Blue Screen Viewer to try to see if something consistent was going on. It was not consistently the same thing reported as causing the bluescreen. Memtest86 found the problem RAM stick. I recorded the Memtest86 result using screenshot and sent that to the manufacturer of the RAM. 

                                                                                                            I removed the bad RAM (actually I had two remove it and its "paired Ram". I reinstalled the Windows OS with only two ram sticks installed.  I reinstalled the OS. everything worked fine from then on. I then added the two replacement sticks from the manufacturer.

                                                                                                             

                                                                                                            Please run Memtest86. If it reports RAM Error then remove the bad RAM.

                                                                                                            Replace it if you need to or install the Windows 8.1 OS with only 1 good (tested) RAM stick  (assuming it is enough for the OS).

                                                                                                             

                                                                                                            RE: I've also read more about PCB cleaning and plan on cleaning the graphics card with some acetone. Maybe that'll help.

                                                                                                            OK. there could be a build up of contaminants on the card components, and that can cause shorts / changed resistance values.

                                                                                                             

                                                                                                             

                                                                                                            RE: I tried analysing the Blue screen dump files like you suggested....

                                                                                                             

                                                                                                            As I said above, this indicates bad RAM issue to me, but it could be more than one problem.

                                                                                                             

                                                                                                            RE: Windows Updates. - Again you should really run Windows 8.1 updates as soon as you install the OS. For security reasons if nothing else.

                                                                                                            I was assuming you were installing up to date Windows 8.1 64bit ISO's downloaded from Microsoft Website and then use those to install your version of Windows.

                                                                                                            If you are using your original Windows 8.1 installation disks then they will be really out of date and need lots of patches.

                                                                                                            But from a driver functioning point of view, with an old driver like the Catalyst Legacy Driver, I would have thought as long as your BIOS date is appropriate and your Windows OS has patches that are correct up to the AMD driver release date, the driver should at least install and function. 

                                                                                                             

                                                                                                            RE: I'm sad about this. I'm really fond of the machine, but I'd be very surprised at this point if it's anything but hardware failure. RAM is easy, GPU is fatal. Will keep you posted, and I'm still here if you have any other tips/advice.

                                                                                                             

                                                                                                             

                                                                                                            I know the feeling. When I hit bad RAM issue in the past I was about to replace my motherboard ... etc. Don't give up hope yet on the machine. Run Memtest86.

                                                                                                             

                                                                                                            Let it complete. If it says you have bad RAM then replace it. Then install the most up to date Windows 8.1 ISO image you can get from Microsoft. Then try to install the OS and then run some command to check your OS installation is clean. If that passes, then try to reinstall the  GPU Driver I pointed you to.

                                                                                                             

                                                                                                            I agree though if the GPU card is really dead then you are looking at 100's of dollars to replace that exact card based on my searching.

                                                                                                            I did not investigate if there are other cards you could use with that laptop though. You might want to look into that.

                                                                                                            Alternatively maybe it is best you strip your laptop down and sell it's parts on Ebay, or sell it as is stating that the discrete GPU is broken / needs new RAM.

                                                                                                             

                                                                                                            I have repaired my own Laptop by replacing a broken motherboard. That was worthwhile for me,  as I managed to get a good motherboard with better GPU for a low cost. But sometimes you just have to throw out / sell your failed electronics as it will cost you more in time and effort to fix it.

                                                                                                             

                                                                                                            Good Luck with the debug / repair.

                                                                                                             

                                                                                                            Bye.

                                                                                                            1 of 1 people found this helpful
                                                                                                              • Re: Constant Blue Screens
                                                                                                                eliec

                                                                                                                Hi colesdav,

                                                                                                                > I am assuming your laptop is running on power connection and your battery is charged correctly and you are not running memtest with any CPU or memory overclock. It might be best to run it with your suspect laptop Graphics card removed, just in case any electonics issue on the card is causing supply noise that could corrupt the data read from the RAM.

                                                                                                                 

                                                                                                                Right on all counts. Power connection, battery charged, no overclocks on anything (never had any anyway). Not sure if the laptop will run with the Graphics card removed, I guess I can test that later when I remove a RAM module and re-run MEMTEST86.

                                                                                                                 

                                                                                                                That is indeed the MEMTEST86 I'm using. I'll wait til it completes then remove RAM modules and retest until I find which one is "bad". You're bringing my hopes up, so crossing my fingers it's "just" a RAM issue! I'm skeptical, because I find it odd that this issues just "suddenly" started happening and specifically with the graphics drivers, but I can't help feeling hopeful.

                                                                                                                 

                                                                                                                Sorry for the confusion, I didn't mean I was running on an old version of windows 8.1, I downloaded the latest version from Microsoft's website. What I meant was I tested using the oldest version of Catalyst that I had, which was the same version I initially installed when Windows 8.1 first came out. (The laptop first came with Windows8 installed.) It would be very weird if the latest windows8.1 needs to be updated to run those old drivers when the very first version of windows8.1 didn't!

                                                                                                                 

                                                                                                                From what I've seen, it's a bit on the pricy side to replace the graphics card. I guess at worst I'll try to disable it and just keep the machine as a basic media machine/web browser until I upgrade, but I'm hoping things could be better.

                                                                                                                1 of 1 people found this helpful
                                                                                                                  • Re: Constant Blue Screens
                                                                                                                    colesdav

                                                                                                                    OK great ... so your debug seems to have been done well so far then .
                                                                                                                    I hope it is just a bad RAM Stick.
                                                                                                                    As for coincidence that the problem started with graphics driver installed ... well yes ... believe me when I say that failed RAM problems are hell to debug if you don't know about Memtest86 and you could start to think all sorts of things are responsible for your OS failing / BSODs.

                                                                                                                     

                                                                                                                    I keep fingers crossed for you.

                                                                                                                     

                                                                                                                    Bye.

                                                                                                                      • Re: Constant Blue Screens
                                                                                                                        eliec

                                                                                                                        Well, I'm not sure if this news makes any sense.

                                                                                                                         

                                                                                                                        I ran Memtest twice, both times with both RAM modules. (Basically I accidentally restarted it after it completed and decided to let it run to completion).

                                                                                                                        The first time, Test13 failed (twice, I assume once on each module?) and the second run there were no errors.

                                                                                                                         

                                                                                                                        I'm really not sure what to make of that. I think all that's left for me is cleaning the graphics card (with acetone!) and crossing my fingers.

                                                                                                                          • Re: Constant Blue Screens
                                                                                                                            colesdav

                                                                                                                            If memtest86 is able to identify which module failed it should report it.
                                                                                                                            If you read the guide I sent to you there can be some systems / chipsets which use memory scrambling that means memtest86 cannot easily identify the module.
                                                                                                                            In those cases you do have to run the test with one ram stick in at a time. 
                                                                                                                            I did not need to do that on my PC.

                                                                                                                             

                                                                                                                            The fact the test did fail once does indicate a problem to me.
                                                                                                                            I do not know what settings you used for the test however these memory test do not normally test every single memory address to save time. if there is some randomness in the test and the fail is borderline then you may not get repeatable results.

                                                                                                                             

                                                                                                                            I think the only thing you can do is run the test a couple of times again with 1 Ram stick inserted at a time and see if it reports any failures other than Test 13.

                                                                                                                             

                                                                                                                            No hard memtest86 pattern failures, along with the BSOD Error you reported  does tend to indicate your Graphics Card has a problem. Cleaning the Graphics Card carefully, checking for disconnected capacitors/ dry joints or electrolytic capacitors with blown lids looks like the next step. Further on from that you could try solder reflow of the GPU Chip to the card. If you have an electronic  multimeter you can use it to test for continuity / shorts / capacitance values.

                                                                                                                             

                                                                                                                            Cheers.

                                                                                                                              • Re: Constant Blue Screens
                                                                                                                                eliec

                                                                                                                                Hello again,

                                                                                                                                 

                                                                                                                                Sorry for the long delay between replies, life has been hectic.

                                                                                                                                I ran the memtest several more times and got similar results: some runs nothing , some runs test13 would fail. I'd like to think the test is failing due to power fluctuations (electricity cuts every few hours here) but.. I don't know for sure.

                                                                                                                                 

                                                                                                                                Started the machine with each ram dimm on its own --- there was no difference whatsover.

                                                                                                                                 

                                                                                                                                More importantly, I opened the laptop again and cleaned it out thoroughly with alcohol. And re-applied thermal paste.

                                                                                                                                 

                                                                                                                                Again, no change.

                                                                                                                                 

                                                                                                                                Am I out of options? Can you think of anything else I can try, colesdav and others?

                                                                                                                                  • Re: Constant Blue Screens
                                                                                                                                    colesdav

                                                                                                                                    Sorry I am pretty much out of ideas on this one. It looks like your GPU has failed.
                                                                                                                                    You could maybe see if you test your GPU in another laptop / PC to make sure it is definitely the GPU is the problem.
                                                                                                                                    It might be the GPU overheated and you have broken solder ball connections from the GPU to the PCB. 
                                                                                                                                    In that case you could try solder reflow using a temperature controlled airgun, and some solder reflow compound as a last resort (a better alternativve to oven baking).  

                                                                                                                                     

                                                                                                                                    Examples here:

                                                                                                                                    CS-FLUX application instructions for GPU removal or reflow (English subtitles) - YouTube - easiest.

                                                                                                                                    Reballing AMD Radeon Graphics Card With HomeMade BGA Rework Station - YouTube   - just for your interest. 

                                                                                                                                     

                                                                                                                                    I guess your only other option is to sell your laptop for parts and upgrade to a new laptop or PC if possible.
                                                                                                                                    Now is not a ggood time to do a PC Build though. Memory and AMD GPU prices are extremely high.
                                                                                                                                    Nvidia GPU prices have risen sharply as well over the past week.

                                                                                                                                     

                                                                                                                                    Bye.

                                                                                                                                    1 of 1 people found this helpful
                                                                                                                                    • Re: Constant Blue Screens
                                                                                                                                      colesdav

                                                                                                                                      Hi,

                                                                                                                                       

                                                                                                                                      Just thought I should let you know I managed to get my HD7970 OC 6GB card working by using solder reflow of the GPU.

                                                                                                                                      More info in this thread.

                                                                                                                                      HD7970 not working after 17.4.3 update
                                                                                                                                      Cheers.

                                                                                                                                      1 of 1 people found this helpful
                                                                                                                                        • Re: Constant Blue Screens
                                                                                                                                          eliec

                                                                                                                                          Hi colesdav,

                                                                                                                                           

                                                                                                                                          Thanks for all the help.

                                                                                                                                          I'll look into solder reflowing, but I'm afraid that is probably out of my abilities/skillset. I don't even own a soldering iron (or whatever it's called that I need). I'll watch the youtubes you posted and try when I get some more free time (since the card is dead anyway), and will probably purchase another machine (probably NVIDIA based, at least their cards are supported for ages in terms of drivers) when I can afford it.

                                                                                                                                           

                                                                                                                                          Thanks again for all your help.

                                                                                                                        • Re: Constant Blue Screens
                                                                                                                          kingfish

                                                                                                                          I tried going through all this information, but I haven't understood yet why you are trying to install some of these drivers (17.11.2)when they don't support Win8/Win8.1 ..or the APU ?

                                                                                                                          These are the last/latest choices you have for your laptop. You only install one driver that supports both the integrated and discrete graphics. You can not install 2 drivers.

                                                                                                                          Laptop graphics update...How to

                                                                                                                          Clean Install AMD Graphics Drivers

                                                                                                                           

                                                                                                                          I also would question if the OS is fully updated:

                                                                                                                          ** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:

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                                                                                                                            • Re: Constant Blue Screens
                                                                                                                              colesdav

                                                                                                                              The 15.7.1 or Crimson  16.2.1 Legacy Beta Driver is what he needs based on the APU and discrete GPU he has. Already checked that.
                                                                                                                              I already suggested he runs Windows Updates in earlier post.

                                                                                                                              Note 15.7.1 was released a long time ago so it is possible the Windows 8.1 64bit image he installed is already "Up to date" for that driver.
                                                                                                                              I agree though - it is best he runs Windows Updates.

                                                                                                                              The 17.12.2 driver must have been suggested by AMD Driver Autodetect tool.

                                                                                                                              Bye.

                                                                                                            • Re: Constant Blue Screens
                                                                                                              eliec

                                                                                                              I just realized "this question is Assumed Answered" is noted at the top post. How do I remove that?