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You have a problem. Your APU with HD8470d is considered to be Legacy (Old - NonSupported) . Here is the last AMD supported driver for your APU with HD8470d: Legacy .
But your R7-240 still is supported by AMD. Here is the latest Supported driver for the AMD GPU: Desktop
I am presuming you have a Desktop and not a Laptop.
You seemed to be in the same situation as some laptops that have a legacy and Non legacy (GCN) GPU's on the same motherboard.
This link: MSI GX-60-3CC Destroyer and his graphic drivers deals with the same problem you have except it is on a laptop. The fix mentioned is from another thread concerning a computer using a legacy (Non-GCN) and GCN GPU card on same system. Don't know if this is applicable for your computer or not. But you can decide for yourself.
I'm so sad.. it worked perfectly before I did the reinstallations.. Any ideas why? I remember that I had the latest version and there were no problems
Have you tried to restore you computer before doing the changes?
I normally do a System Image backup to a different hard drive. That way if something goes wrong, I just reinstall the backup image which will restore my computer back exactly the way it was when I did the System Image backup. Restoring, I found out, is not always 100% accurate. It may do a partial restoral. Leaving your computer with a possibly corrupted Windows installation. But if you don't have a System Image backup, a restoral from a restore point earlier is your best bet.
Try using DDU (Display Driver Uninstaller) in safe mode and uninstall all your AMD driver set. Reboot and try installing first the Legacy driver from the above link. Install the full set. Reboot again and try installing the Latest AMD driver for the R7 and see if it installs.
Make sure your Windows OS is fully updated via Windows Update before installing the AMD drivers. Otherwise, try to follow the fix for the same issue on a laptop and see if that works.
I did what you said but when I did the windows updates my PC went blackscreen and froze..
You upgraded to Windows 10.
Windows 10 automatically uninstall your old Graphics Driver and tries to install the latest Driver for your Laptop Discrete GCN based GPU unless you prevent it.
Windows 10 obviously does not understand that anyone would be silly enough to produce a laptop which mixes two different GPU architectures (GCN and Non GCN) and then drop support for the non GCN architecture leaving the owner for the laptop up the creek without a paddle w.r.t. getting any new drivers for their GCN based discrete GPU.
If you tell me you just upgraded your laptop from Windows 8.1 64bit to Windows 10 64bit because you cannot get the latest GCN Drivers for that OS I feel doubly sorry for you.
If you need old AMD catalyst Drivers I may have some of those somewhere, they have been taken off AMD Site completely since start of November 2017.
Otherwise your best bet is to use the Crimson Beta Legacy Driver.
Good luck with fixing your laptop.
1. This isn't a laptop
2. I updated ages ago to Windows 10 and it still worked perfectly
OK ... sorry I was confused --- I had been responding to someone with a mobile APU with integrated AMD non GCN GPU and a discrete AMD GPU Chip on the laptop as well. I did look at your CPU, "iGPU" and GPU Specs though. The same principle applies.
Here are your CPU Specs.
The "iGPU" on the AMD CPU is non GCN.
The Graphics card is GCN based architecture.
So the latest AMD driver will not want to install if they are both active.
Can I ask if you modified the BIOS on your motherboard or reset it?
Can you look in the motherboard BIOS Settings and see if there is an option to disable the built in HD8470D on the AMD CPU? - Don't change it yet if there is.
Please tell me what the Graphics Settings are set to on the motherboard.
I am assuming you are running as or logged in as administrator.
First of all try uninstalling the AMD Driver completely using Control Panel -> Progtrams -> Uninstall.
Once that step completes try the following.
Open Control Panel and go to the following settings and applyu them (search for advanced in control panel).
Make sure you Save Changes.
Disconnect completely from the internet / and disable wifi completely.
Then use Motherboard display output and boot into Windows Control Panel\Hardware and Sound\Device Manager
Look at Display Adapters.
Here is my screenshot.
Can you post a screenshot of what you see?
OK, so could you right click on those AMD Radeon HD 8740D and R7 240 symbols and see what it says please.
well.. I couldn't play games so I installed some old driver from 2016-09-29 that I found on my pc and it worked but it is old and I got no amd radeon settings
what shall I do now?
RE:well.. I couldn't play games so I installed some old driver from 2016-09-29 that I found on my pc and it worked but it is old and I got no amd radeon settings
what shall I do now?
Yes understood. I had asked you to remove your old drivers and prevent windows from automatically installing drivers.
RE: "some old driver from 2016-09-29 that I found on my pc"
The date sounds like it is later than the Crimson Legacy Driver for non-GCN products.
Could you please tell me exactly which driver you are running with now?
Are you there?? I still need help
Yes I am still here.
I had not forgotten about your post.
I have been testing Adrenalin Driver and new AMD-GPU-PRO drivers, and filing AMD Reporting Forms this week.
Ok, now that I know that you are still here I will wait as much as you want
Sorry for the delay in getting back to you. It has been a hectic couple of weeks.
Last thing I asked you to do was to uninstall drivers, disable automatic drivers updates in Windows and then rebooted.
I then asked you to report what you see when you clicked on the Drivers information
You replied the following:
RE: Here, the display output thing automatically changed when i uninstalled amd stuff.
---> I still need to see what it says when you right clicked on the each of the GPU and then left click on properties please.
RE: I got American Megatrends BIOS vercion 2.15.1234 and I failed finding the stuff you sent
If you cannot disable the iGPU on your APU then the last supported driver for your cards is the following:
AMD Radeon Software Crimson Edition 16.2.1 Beta for Non GCN Products Release Notes
I underlined driver above because that does not necessarily mean it is the last supported version of AMD Settings - the Crimson GUI.
You can do a custom install and only install AMD Settings and not change your driver.
You need to install the AMD Radeon Software Crimson Edition 16.2.1 Beta for Non GCN Products Release Notes driver first.
When you install that driver do not set keep driver updated on the driver installer.
Once the driver is installed then click on Check for Updates and see what updates are reported as available.
Then we can go on from there, based on the information you have given.
OK, well I am afraid the only advise I can give you is to open a support case with AMD and see if they can help you out in any way.
According to me that driver should install and run o.k., and be the starting point for upgrading to later version of the AMD Settings Interface, unless there is something else specific about the APU (CPU+iGPU) that you are running which prevents the installation of the Crimson Legacy Beta Driver I pointed you to.
I guess your best option is to go back to using the Driver you had working for now, and stay with what you had working for now.
I will have another look into that APU and see what it says about that.
I will be away from the forum for the next few days.
Have a good Christmas and a Happy New Year.