7 Replies Latest reply on Jun 11, 2018 6:38 PM by lazarusmagni

    8650G + 8970M problems


      There has been a lot of issues with this setup for a while, and the only partial solution has been documented here :Installing AMD Drivers On A10-5750M + HD 8970M Laptops


      But I am having another issue and I wonder if anyone can help me out?


      So I have this exact same rig, actually sold by cyberpowerPC as a fangbook, but really it's just a rebranded MSI GX 60 (or 70) I think.




      Quad core CPU: AMD A10-5750M with HD integrated graphics

      AMD Radeon HD 8650G

      AMD Radeon(TM) HD8970M

      16 gigs of ram

      120 GB SSD

      Originally Windows 8, upgraded to Windows 10.

      Currently DX12 per Windows update.

      Not sure what else is relevant for listing?


      The normal update process does not work due to the 8650G being Legacy. But Ubilada's method does work for updating the 8970M driver.


      The problem I am having now is that in a recent update (the current one I have installed on my 8970M is from 11/27/17), when I set a program (like a game.exe) to high performance graphics, it is still utilizing the horrible 8650G (in addition to the 8970M.) Which means the 8650G is dragging down the 8970M.


      For example, with the new Star Wars Battlefront 2, at first I couldn't even load the game, and would get an error message AMD Driver Detected 0.0.0. That seemed to be a problem with EA/Origin (not exactly sure as AMD also released an update at the same time I installed both), we got that worked out, and with a recent update I can now load the game. But now even when I set a game to high performance, my computer seems to be trying to link both GPUs (I can see this using the AMD system monitor.)


      The 8650G is preventing the graphics from showing up correctly (colors are all crazy (psychedelic looking), and it eventually leads to a crash.) I know this to be a problem with the 8650G (above and beyond seeing it being used in conjunction with the 8970M with AMD system monitor) because if I disable the display adapter for it in device manager (which reverts is back to some basic windows driver or device) the game looks perfectly fine (not psychedelic colors), but runs so unbearable slow it's not playable at all. And you can see in AMD system monitor it's not using either the 8650G nor the 8970M.


      I would really appreciate some help here. I paid a lot of money (by my standards) for this gaming laptop, and to have it's primary GPU go legacy a couple months after purchase, and knowing most of it is still semi-decent except for this one thing (the 8650G) is really disheartening. I still have an old Win Vista, Nvida PC that works fine, and continues to get GPU driver updates just fine. This has been a really frustrating first experience with AMD so far. Again, I would really appreciate some help (if it's even possible.)

        • Re: 8650G + 8970M problems

          One of the things I have tried is switching on and off the AMD DirectGMA option in the Radeon additional settings. When I switch it on (for the 8650G) it says having it on disables crossfire. But no matter if it is on, or off, AMD system monitor is still showing both cards being used when gaming. Switchable graphics and power profiles also have no effect on this. Any help?

          • Re: 8650G + 8970M problems

            Same problem but I have the GX60. I dont know what is wrong with AMD, these laptops arent old at all!!!!

            • Re: 8650G + 8970M problems

              It seems I have the same problem lately. Whenever I try to add a new game and/or application to run in high performance, it seems Radeon Additional Settings seems to set the high performance for it, but in the background it actually doesn't work.


              I have no clue what to do. Maybe it is something related to Windows 10 update?

                • Re: 8650G + 8970M problems

                  Maybe? Or maybe AMD wrote in some hate code for this setup in their recent driver updates for the 8970m.


                  Ubilada, your method for updating drivers on this rig was a godsend. While the method still works, the drivers now seem to break the rig.


                  If I use the legacy drivers (over two years old now) I can still game (except for games like SWBF II which check for driver version, and frustratingly only detect the 8650G driver version, but even using your method, won't work [for unknown reasons {read AMD hate code}]), and in fact can run games like Titan Fall 2 just fine. When I install the new drivers, using the only working method that I know of for this rig (e.g. yours Ubilada), which still properly installs the beta on the legacy 8650G, and the new updated ones on the 8970M, crashes to desk top every time.


                  Yet again, thanks a lot AMD. I will never again for the rest of my life (and also will be recommending the same to my friends, and recommending they do the same to theirs, ect…) be buying another of your products, MSI's products, or any rig that has anything to do with AMD.

                    • Re: 8650G + 8970M problems

                      Did you install the new update of Windows 10? If so, how has it been going? I'd like o try my solution again after updating W10. Do you think it would be a good idea to do so? Thanks in advance!

                        • Re: 8650G + 8970M problems

                          I did update Windows 10 yes which works great except it installed drivers for the GPU. But I just uninstalled those, and used your method to update with the latest drivers for the 8970M. That caused TitanFall2 to stop working for me unless I go back to the legacy driver.

                            • Re: 8650G + 8970M problems

                              I still recommend using the DDU as you recommended (always best to go with the most current version though.) And I also use the AMDCleanupUtility, which you don't recommend in your method.


                              That being said, about Windows 10. I updated just fine. Windows 10 keeps getting better, and better, and is way better than 8 or 8.1. One drawback is they are not good about handling our GPU drivers. Windows 10 updates will update your GPU too, and will break it. All you have to do is roll it back (clean install.)


                              My experience with the recent 8970 drivers, and the "beta" 8650G driver which allows you to install  current drivers for the 8970M... I can no longer play Titanfall2 with the updated drivers. I can play it fine with legacy, but not with updated drivers (crashes every time, aka rig hate code.)


                              On the flip side with the new drivers I can load SWBF2 (2017 edition), but it has horrible graphics anomalies. If I use the leacy, it won't load the game because the game only detects the 8650G which is below spec.


                              FO4 seems to work decent with both, even heavily modded, not sure which is better.


                              I am currently testing GTAV with both... updated drivers were giving some serious graphics anomalies. I am trying the legacy now.


                              AMD definitely gave us consumers of their product a big middle finger with this. Really sad because I like competition to NVIDIA, but their customer service, via lack of complete response and resolution to this issue is not sometime I will ever pay for again.