AnsweredAssumed Answered

Lost connection to monitor with RX580 under any load especially when alt tabbing?

Question asked by snugglesmeagol on Dec 2, 2017
Latest reply on Dec 3, 2017 by snugglesmeagol

I've seen many others on the internet with this problem and also with the RX 480 as well.  I've been working on this for about a week, and I have made some progress.  With all settings at stock and all latest drivers and software on a completely fresh Windows 10 install it happens almost immediately when starting a game. Sometimes it comes back or flashes on and off. I've seen a ton of other people on the internet posting about this problem with several fixes suggested, but no one seems to have a good answer about why this is happening.

 

I've been able to improve stability somewhat by changing Power limit to +50% in Wattman.

 

DVI or HDMI doesn't seem to matter. Freesync on or off doesn't matter.

 

Should I just return the card while I'm still in the window and just go with team green?

 

Here's a paste from PCPP:

 

CPU: AMD - Ryzen 5 1600X 3.6GHz 6-Core Processor  ($199.99 @ Amazon)

CPU Cooler: Thermaltake - Contac Silent 12 74.3 CFM CPU Cooler

Motherboard: Asus - STRIX B350-F GAMING ATX AM4 Motherboard

Memory: G.Skill - Ripjaws V Series 16GB (2 x 8GB) DDR4-3000 Memory

Storage: Samsung - 960 EVO 250GB M.2-2280 Solid State Drive  ($127.99 @ Amazon)

Storage: Seagate - BarraCuda 4TB 3.5" 5900RPM Internal Hard Drive  ($105.81 @ Amazon)

Storage: Seagate - BarraCuda 4TB 3.5" 5900RPM Internal Hard Drive  ($105.81 @ Amazon)

Video Card: XFX - Radeon RX 580 8GB GTS Black Video Card

Case: Phanteks - Enthoo Pro M Tempered Glass (Black) ATX Mid Tower Case

Power Supply: EVGA - SuperNOVA G2 550W 80+ Gold Certified Fully-Modular ATX Power Supply  ($75.00 @ Amazon)

Outcomes