2 Replies Latest reply on Apr 7, 2018 2:08 PM by pullaka

    I cannot get windows 10 to use my AMD 530--only integrated/onboard is in use

    dorothymacha

      Hey all,

       

      I just got a new HP Pavilion 27" r055 all-in-one, for the life of me I cannot figure out why my AMD 530 looks as if it's not being used.

       

      I'm using a SSD that I wiped and started fresh using the media creation tool for Win 10.

       

      I downloaded all the updates via windows update, and then all of the driver specific updates via the HP support utility.

       

      Device mgr etc shows the AMD card is installed and should be working properly.

       

      The rest of my post is best expressed with screenshots I took from GPU-Z, CPU-Z, etc.

       

      Please see attached.

       

      My observations, which may or may not help you with spotting what's up:

       

      It seems as if all of these sensor readings and whatnot definitely show it's installed, but there's no signs of usage. The GPU switches back and forth from 100% to 0% every other second, but it maxes out the memory usage at 1MB (compared to the intel graphics showing 500MB+)

       

      Also, it looks like AMD CrossFire/Multi-GPU is disabled - it can't be as easy as enabling that, right? (If it is, please let me know how

       

      I also used the Radeon Switchable Graphics Monitor, and the only thing that shows up there is the Windows App Store (wtf?)

       

      Thanks in advance for taking a look!

        • Re: I cannot get windows 10 to use my AMD 530--only integrated/onboard is in use
          dorothymacha

          And here is some more info in addition to the screenshots. Please let me know if any other info is helpful, I'm happy to post it.

           

          From Radeon settings App:

           

          Radeon Software Version - 17.1.1
          Radeon Software Edition - Crimson ReLive
          Windows Version - Windows 10 (64 bit)
          System Memory - 16 GB
          CPU Type - Intel(R) Core(TM) i7-7700T CPU @ 2.90GHz
          Radeon Settings Version - 2017.0505.1651.28515
          Driver Packaging Version - 17.10.2901-170505a-314096C-HP
          Provider - Advanced Micro Devices, Inc.
          2D Driver Version - 8.1.1.1599
          Direct3D® Version - 9.14.10.01261
          OpenGL® Version - 6.14.10.13476
          OpenCL™ Version - 22.19.128.3
          AMD Mantle Version - 9.1.10.0189
          AMD Mantle API Version - Not Available
          AMD Audio Driver Version - Not Available
          Vulkan™ Driver Version - 1.5.0
          Vulkan™ API Version - 1.0.39
          Graphics Card Manufacturer - Powered by AMD
          Graphics Chipset - Radeon(TM) 530
          Device ID - 6900
          Vendor ID - 1002
          SubSystem ID - 838B
          SubSystem Vendor ID - 103C
          Revision ID - C1
          Bus Type - PCI Express 3.0
          Current Bus Settings - PCI Express 3.0 x8
          BIOS Version - 015.049.000.017
          BIOS Part Number - 113-TIC19799-001
          BIOS Date - 2017/01/23 22:57
          Memory Size - 2048 MB
          Memory Type - GDDR5
          Memory Clock - 1125 MHz
          Core Clock - 1024 MHz
          Total Memory Bandwidth - 36 GByte/s
          Memory Bit Rate - 4.50 Gbps
          2D Driver File Path -
          /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/(long string deleted)

          ----------------------------

           

          Display Adapters (From Cupid HWmonitor):


          Display adapter 0

              ID 0x4000000
               Display name \\.\DISPLAY1
               Name
          Intel(R) HD Graphics 630
               Board Manufacturer Hewlett-Packard
               Memory size 2 GB
               PCI device bus 0 (0x0), device 2 (0x2), function 0 (0x0)
               Vendor ID 0x8086 (0x103C)
               Model ID 0x5912 (0x838B)
               Performance Level 0
                   Core clock 449.1 MHz
               Performance Level 1
                   Core clock 449.1 MHz

          Display adapter 1

               ID 0x2000000
               Name Radeon(TM) 530
               Board Manufacturer Hewlett-Packard
               Memory size 2 GB
               PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
               Vendor ID 0x1002 (0x103C)
               Model ID 0x6900 (0x838B)
               Performance Level 0
                   Core clock 300.0 MHz
                   Memory clock 150.0 MHz
              Performance Level 1
                   Core clock 1024.0 MHz
                   Memory clock 1125.0 MHz

          Win32_VideoController AdapterRAM = 0x40000000 (1073741824)
          Win32_VideoController AdapterRAM = 0x80000000 (2147483648)
          Win32_VideoController DriverVersion = 22.20.16.4691
          Win32_VideoController DriverVersion = 22.19.128.3
          Win32_VideoController DriverDate = 06/02/2017
          Win32_VideoController DriverDate = 05/05/2017


          Monitor 0
               Model HP All-in-One (Hewlett Packard)
               ID HWP426B
               Manufacturing Date Week 27, Year 2017
               Size 27.2 inches
               Max Resolution 2560 x 1440 @ 59 Hz
              Horizontal Freq. Range 15-50 kHz
               Vertical Freq. Range 49-62 Hz
               Max Pixel Clock 300 MHz
               Gamma Factor 2.2