0 Replies Latest reply on Nov 30, 2017 3:29 AM by dk.archi

    Help with Ati firepro w5000 driver error (blue screen on precision T7600)


      Hi community,

      Today was working normally on my computer, opened Firefox (last version Quantum 57.0 ) and suddenly i had a blue screen error.

      After restarting the computer and making some research on Internet, how to identify the problem, i get the little software Whocrached to read the Crash dump directory.

      Here are all the the reports needed of my Precision T7600 workstation:

      Precsion T7600Graphic Summary

      Operating System:

      Windows 7 Édition Intégrale 64-bit SP1


      Intel Xeon E5 2620 @ 2.00GHz

      Sandy Bridge-EP/EX 32nm Technology


      32.0 Go Dual-Channel DDR3 @ 664MHz


      Dell Inc. 0VHRW1 (CPU 1)


      DELL E2210 (1680x1050@60Hz)

      SyncMaster (1600x900@60Hz)

      2048MB ATI AMD FirePro W5000 (Dell)


      465GB DELL PERC H310 SCSI Disk Device (RAID)

      278GB DELL PERC H310 SCSI Disk Device (RAID)

      931GB Western Digital WD 10EADS External USB Device (USB (SATA)).

      Graphic driver summary from Radeon Pro And Amd Firepro Settings:

      Radeon Pro and AMD FirePro Software Version - 17.Q4.1

      Radeon Pro and AMD FirePro Software Edition - Radeon (TM) Pro Software Enterprise

      Graphics Chipset - AMD FirePro W5000

      Memory Size - 2048 MB

      Memory Type - GDDR5

      Core Clock - 825 MHz

      Windows Version - Windows 7 (Service Pack 1) (64 bit)

      System Memory - 32 GB

      CPU Type - Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz

      Crash report

      Hardware (primary)

      Crash dump directory: C:\Windows\Minidump


      Crash dumps are enabled on your computer.

      On Thu 30/11/2017 08:51:24 your computer crashed
      crash dump file: C:\Windows\memory.dmp
      This was probably caused by the following module: atikmdag.sys (0xFFFFF8800F8E1B6E)
      Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8800F8E1B6E, 0xFFFFF88009D836D0, 0x0)
      file path: C:\Windows\system32\drivers\atikmdag.sys
      product: ATI Radeon Family
      company: Advanced Micro Devices, Inc.
      description: ATI Radeon Kernel Mode Driver
      Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
      Google query: Advanced Micro Devices, Inc. SYSTEM_SERVICE_EXCEPTION

      Graphics Card Manufacturer - Powered by AMD

      Graphics Chipset - AMD FirePro W5000

      Device ID - 6809

      Vendor ID - 1002

      SubSystem ID - 0B06

      SubSystem Vendor ID - 1028

      Revision ID - 00

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 3.0 x16

      BIOS Version -

      BIOS Part Number - 113-C4170400-100

      BIOS Date - 2012/10/09 15:11

      Memory Size - 2048 MB

      Memory Type - GDDR5

      Memory Clock - 800 MHz

      Core Clock - 825 MHz

      Total Memory Bandwidth - 102 GByte/s

      Memory Bit Rate - 3.20 Gbps

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

      Hope to find a solution for this problem because i'm always afraid of those blue screen.

      Thanks the community for your help.