0 Replies Latest reply on Nov 28, 2017 4:02 PM by massacre

    Is there an issue with Warranty Service Request processing?

    massacre

      I submitted a request on November 25th and received a message that said that "Delivery is delayed."  Yesterday, I received a message stating that "Delivery has failed."

       

      "Delivery has failed to these recipients or groups:

       

      tech.atlcq1support@atlcrqasdc00.amd.com
      The server has tried to deliver this message, without success, and has stopped trying. Please try sending this message again. If the problem continues, contact your helpdesk."

       

      Today, I submitted another request and received another "Delivery is delayed" e-mail."

       

      "Delivery is delayed to these recipients or groups:

       

      tech.atlcq1support@atlcrqasdc00.amd.com

       

      Subject: Warranty Service Request

       

      This message hasn't been delivered yet. Delivery will continue to be attempted.

       

      The server will keep trying to deliver this message for the next 1 days, 19 hours and 54 minutes. You'll be notified if the message can't be delivered by that time."

       

      Is anyone else running into this issue, and how can I resolve it?  I need to RMA my processor.