I have received en email from support. Have a look at it:
RMA # 2000241197
Thank you for contacting AMD regarding warranty replacement of your retail
packaged 'Processor in a Box' processor(s).
Based on the information you have provided, your warranty claim(s) require(s)
The following processor(s) cannot be authorized for return to AMD using the web
based RMA process.
Thank you for supporting AMD.
AMD Technical Service Center.
I have already received CPU after RMA process, but I don't know why it wasn't closed. After some time I have received an email that AMD didn't receive CPU which I've sent some time ago.
AMD RMA# 2000241197 Not Received
This is a courtesy notice from AMD Global Customer Care, in reference
to your Warranty Request RMA# (2000241197) for your AMD retail packaged
Processor(s) in a Box.
Product Serial# Result
YD1700BBAEBOX 9GU3895N70269 RETURN NOT RECEIVED
The agreement for the AMD Cross-Ship warranty fulfillment service you
accepted required you to return your original processor to AMD within
30 days of your claim. Since we have not received the processor within
the specified time period, we will not be able to offer you the AMD
Cross-Ship service in the future. However, we will still offer our
standard warranty replacement coverage. This will require you to return
any processors to be replaced, prior to AMD shipping new units to you.
AMD Global Customer Care.
I have filed new Request after receiving 25-day reminder, and a guy from support suggested to ignore it. I have sent him link to DHL tracker that states it was delivered. But now I have no idea what to do with these tickets.
Can someone from AMD support check what is going on with RMA 2000241197 and why it isn't closed?