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You didn't post your Laptop's Manufacturer or model number. But I suggest you go to the laptop's manufacturer's support website and reinstall the latest Video drivers and CPU chip-set and update to the latest BIOS for your laptop.
Use DDU (Display Driver Uninstall) in safe mode to remove all traces of the AMD generic drivers after uninstalling the AMD driver set using Windows Control Panel- Uninstall. reboot
Reinstall all latest Laptop drivers including the Video and Intel/AMD Chip set drivers. You may want to disable Norton Anti-virus while reinstalling the AMD Video drivers. After installing the AMD Video drivers, enable Norton again and see if you continue to have problems with Norton.
Also make sure your Windows is fully updated via Windows Update before installing the AMD GPU driver.
Sorry it's an Acer Aspire E5-722G-86B3
I just followed all of your steps with still no luck. Thanks anyway for taking the time