4 Replies Latest reply on Dec 1, 2017 12:17 AM by amdmatt

    AMD Radeon Settings Will Not Open

    yopalien

      My issue is I cannot open the "AMD Radeon Settings" either from the desktop, or through "C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe"

       

      Running an RX480 on a fresh Windows 10 x64 install (fully updated). Radeon drivers updated to latest (Crimson ReLive Edition 17.11.1). Display was cloned to my TV (both displays are 1080p/60hz) with the TV getting send Limited RGB color space. I cannot give you a full rundown, as I can't access the settings.

       

      I click to open, get the usual windows loading circle, and then nothing happens. I have already tried a complete uninstall/install via DDU and the AMD Cleanup utility. After re-installation of the drivers, the problem will go away at first, but after a few hours the settings are back to not opening.

       

      Here is a video capture of my issue. For some reason the mouse doesn't animate, but in actuality the circle is spinning.

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        • Re: AMD Radeon Settings Will Not Open
          amdmatt

          Please try a different driver version, such as 17.11.2.

          • Re: AMD Radeon Settings Will Not Open
            yopalien

            I did a fully fresh install of Windows and everything worked fine with the default drivers it installed (17.7). I updated to 17.11.4 and it started acting as before. The monitor would not wake up after it was set to turn off after a time (requiring a reboot), and the settings menu would not open. I started running 17.7.2 and it seems to be working fine, so it's definitely a driver issue. How do I prevent Windows update from automatically updating, as I'm sure it will screw it all back up once the latest drivers get approved by MS?

             

            Here are my specs right now (running 17.7.2) which is working so far.

             

            Radeon Software Version - 17.7.2

            Radeon Software Edition - Crimson ReLive

            Graphics Chipset - Radeon (TM) RX 480 Graphics

            Memory Size - 4096 MB

            Memory Type - GDDR5

            Core Clock - 1266 MHz

            Windows Version - Windows 10 (64 bit)

            System Memory - 8 GB

            CPU Type - Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz

             

            Radeon Settings Version - 2017.0720.1902.32426

            Driver Packaging Version - 17.30.1041-170720a-316467C-CrimsonReLive

            Provider - Advanced Micro Devices, Inc.

            2D Driver Version - 8.1.1.1614

            Direct3D® Version - 9.14.10.01292

            OpenGL® Version - 6.14.10.13491

            OpenCL™ Version - 22.19.662.4

            AMD Mantle Version - 9.1.10.0220

            AMD Mantle API Version - 102400

            AMD Audio Driver Version - 10.0.1.1

            Vulkan™ Driver Version - 1.6.0

            Vulkan™ API Version - 1.0.51

             

            Graphics Card Manufacturer - Powered by AMD

            Graphics Chipset - Radeon (TM) RX 480 Graphics

            Device ID - 67DF

            Vendor ID - 1002

            SubSystem ID - 82F5

            SubSystem Vendor ID - 103C

            Revision ID - C7

            Bus Type - PCI Express 3.0

            Current Bus Settings - PCI Express 3.0 x16

            BIOS Version - 015.050.000.000

            BIOS Part Number - 113-EXT10989-001

            BIOS Date - 2016/10/05 03:01

            Memory Size - 4096 MB

            Memory Type - GDDR5

            Memory Clock - 1950 MHz

            Core Clock - 1266 MHz

            Total Memory Bandwidth - 249 GByte/s

            Memory Bit Rate - 7.80 Gbps

            2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000