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RX580 4K 32" Acer BM320 - Vertical Lines On Display

Question asked by lionheart12x on Nov 21, 2017
Latest reply on Nov 22, 2017 by lionheart12x

Describe your system:

 

  • AMD Graphics Card
    • AMD RX 580 Sapphire Nitro+ 4Gb

 

  • Desktop or Laptop System
    • Desktop system

 

  • Operating System
    • Windows 10 64bit with the latest windows update.

 

  • Driver version installed
    • Radeon Software Crimson Edition 17.11.2

 

  • Display Devices
    • Single Display, Acer BM320, 32 inch, 4K display, 3840 x 2160 @60Hz over DisplayPort

 

  • Motherboard + Bios Revision
    • Asus P8Z77-V, BIOS Version/Date: American Megatrends Inc. 2104, 8/13/2013
  • CPU/APU
    • Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)

 

  • Power Supply Unit Make, Model & Wattage
    • Cooler Master Silent Pro M2 620W

 

  • RAM
    • Amount of memory installed 16GB

 

Describe your issue:

  • I recently purchased a new monitor, the Acer BM320, and a new graphics card to output 4K as indicated above, but sometimes while I am viewing my desktop with nothing open or sometimes when I am watching a video on YouTube or even when I’m typing documents on Word, I would see a group of vertical lines appear for a brief second on 1/4 of the screen. This happens on either the left or right side of the screen and doesn’t happen often. I researched this problem and thought that it might be with the cable, so I went and purchase a certified DP cable and the problem still occurs. It even occurs over HDMI. I even returned and replaced the graphics card and it still happens.

 

I’m at a loss. Unfortunately, I can’t provide a picture because it only happens for a second and it is not reproduceable.

 

Does anyone have any experience with this?

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