I'm from Brazil and my Ryzen 1700 was segfaulting on Linux. I started the RMA procedure with AMD Brazil and it was accepted. I was told to send my whole package (processor and cooler) to be replaced. I received a message informing that the processor passed the V/M inspection and to wait another message informing the return code. Everything seemed fine until yesterday.
Yesterday, after two weeks of silence, AMD Brazil sent me an email saying that they don't have another Ryzen 1700 to replace my processor and offered a refund that is half the price I paid for it. In fact, with the 'refund' I can't even buy another 1700 without adding more money.
Is it right AMD? Why you don't verify the inventory before start the RMA procedure? Lack of organization or lack of professional standards? I am about two weeks without my main machine and some of my work pending. I'm about to loose money and possibly buy another defective processor. Thank you AMD.
So I'm asking here: What is AMD global policy for RMA?
What exactly they said? My understanding is they will return you old faulty CPU and give 50% of its price as fulfillment. Otherwise it would be very non professional or simply nonsense as you could sell it online for more than 50% of original price.
I know for some people in EU same case happened - but in this case they were offered better chips as replacement e.g. giving 1700X instead of 1700 or 1700 instead od 1600.
You can contact AMD Brazil and ask for same or contact AMD global tech support.
It looks in last days/weeks supply of "good" replacement CPUs depleted.