8 Replies Latest reply on Nov 23, 2017 11:41 AM by whiskey-foxtrot

AMD FreeSync Not Supported - Samsung LS27E390HS

pilbarapatrol Nov 22, 2017 5:35 AM

Hey Guys,

I have a RX480 Graphics Card and a Samsung LS27E390HS Monitor which has "AMD Free Sync" on the box/website.

On the AMD Settings it says "Not Supported", i called samsung and they told me the resolution isnt supported?? has anyone else had problems like this?

Thanks in advance!

Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

Re: AMD Free sync not supported

sirjohndoe Nov 18, 2017 3:51 AM (in response to pilbarapatrol)

I had the same problem when i updated my driver from 17.7.1 to 17.11.1. Freesync not supported anymore all of a sudden. It worked before. I have a RX480 aswell with a MG279Q monitor. I rerolled my driver back to 17.7.1 and freesync is supported again in the amd settings.
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- Re: AMD Free sync not supported
  
  pilbarapatrol Nov 20, 2017 1:24 AM (in response to sirjohndoe)
  
  Thanks! ill try this!!!
  
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Re: AMD Free sync not supported

whiskey-foxtrot Nov 18, 2017 8:14 AM (in response to pilbarapatrol)

pilbarapatrol I do not see that specific model (LS27E390HS) listed as supporting AMD FreeSync on the Samsung website.
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- Re: AMD Free sync not supported
  
  pilbarapatrol Nov 19, 2017 11:46 PM (in response to whiskey-foxtrot)
  
  Hey Whiskey-Foxtrot, here is a screenshot of it!
  
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  - Re: AMD Free sync not supported
    
    whiskey-foxtrot Nov 20, 2017 9:03 AM (in response to pilbarapatrol)
    
    Ok, That's a different monitor from what you posted in your original post. Here's the link to the one you posted: 68.5cm(27) LED Monitor with the Touch of Color | LS27E390HS/XL | Samsung India And the only reference to it seems to be listed only on Samsung India.
    
    If the manual for your specific monitor has instructions on enabling FreeSync support, follow those first; once you have it enabled on your monitor through the OSD, see How To Enable AMD FreeSync™
    
    Anyway, if Samsung says your specific monitor does not support FreeSync, it probably doesn't. As you can see from the model you posted and on the screenshot, they're almost similar, but a digit or number in the product model can make all the difference and it's something you'd have to figure out with Samsung or the the place where it was purchased.
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    - Re: AMD Free sync not supported
      
      pilbarapatrol Nov 20, 2017 7:03 PM (in response to whiskey-foxtrot)
      
      Thanks for the reply!!! I see where i may have gone wrong, ill double check the number when i get home and let you know if its wrong!
      
      Thanks again for your assistance
      
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    - Re: AMD Free sync not supported
      
      pilbarapatrol Nov 23, 2017 7:14 AM (in response to whiskey-foxtrot)
      
      Hey Whiskey, i double checked the model number and it is 100% LS27E390HS/XY
      I might have to go back to the shop i got it from???
      
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      - Re: AMD FreeSync Not Supported - Samsung LS27E390HS
        
        whiskey-foxtrot Nov 23, 2017 11:41 AM (in response to pilbarapatrol)
        
        Again, that's a different model from the 2 other models listed previously - IF it is indeed LS27E390HS/XY then it is listed as FreeSync capable. I'm having a hard time finding the manual fo rit or I would point you to specific instructions. For now I can only provide details on what I had to do with some of my FreeSync monitors.
        
        1. Enable FreeSync support via the OSD controls (this is not always on by default!)
        2. With some monitors I had to actually set the Screen refresh rate (In Advanced settings for Windows Display Properties). So for my 100 and 144Hz screen I had to manually set it to 100 or 144Hz.
        
        I don't know which display drivers you have, but see the link above (How To Enable AMD FreeSync™) for more. Download the appropriate driver for your specific OS and GPU.
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