0 Replies Latest reply on Nov 17, 2017 10:41 AM by sniblit

    Atiumdva.cap Causes Out of memory Error

    sniblit

      I'm working with a customer that is receiving an out of memory error in their presentation software app.

      After investigating using procmon, I found atiumdva.cap is causing the app to use memory without freeing it up.

      I can only assume that it is injecting into the application for some reason.

      This was also an issue with the Playstv app, however that can be removed in order to fix the problem.

      In this case the driver installs these files in C:\Windows\SysWOW64 and I haven't found a setting in Catalyst control center to disable whatever is causing this issue.

      Windows 10

      I5 2400

      8 GB RAM

      AMD Radeon 6670

      Driver version 15.200.1062.1004

      So far I have uninstalled the driver and uninstall the card from hardware manager, clicking the option to delete the files when uninstalling.

      I've deleted the atiumdva.cap and .dll file and reinstalled.

      So far renaming the files prevents the issue, but I'd rather have a solution that didn't require the user to go into the syswow64 folder and rename files.    

      dxdiag.PNG

      atiumdvacapprocmon.PNG