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Brightness Not Working & Drivers Won't Install Since Win 10 Upgrade - E1-1200 APU

Question asked by on Nov 12, 2017
Latest reply on Nov 15, 2017 by amdmatt

hello, please help me with this: I have an samsung notebook model NP355E4C-A06VE with processor "AMD E1-1200 APU with Radeon (tm) HD graphics 1.4 GHz" and when I bought it, it had windows 8 SO. Now I upgrated it to windows 10 PRO version 1703 but it don't recognize the AMD driver. I tried to reinstall the driver but device administrator always saids that the "drivers were found but a error occurs at installation (error 43) ". I've proved until with AMD Radeon Software Crimson Edition 16.2.1 but it's the same thing. I can't configure the brightness.


Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.