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ACER BX320HK with VESA adaptive sync - why no Freesync support?

Question asked by rewerend on Nov 8, 2017

Hello AMD regarding to your website where you are reporting that 32" ACER 4K LCD BX320HK supports AMD Freesync with 35 to 60Hz.

Radeon FreeSync™ Technology | AMD

Due to that specs I bought that LCD, but there are no Freesync support from my R9 Fury X connected with Display Port 1.2a to the BX320HKymjdpphz.

Link on the LCD

BX320HK | Monitors - Tech Specs & Reviews - Acer

I have info from ACER support about adaptive support in that LCD, there are VESA adaptive sync support granted form ACER.

 

My question is why that LCD is not supported by AMD´s Freesync even if there is basics of the same technology are already support?

 

Is there any chance to add that support? Thank you.

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