AnsweredAssumed Answered

rx 480 8 gb second displayport not working

Question asked by tixtreme on Nov 7, 2017
Latest reply on Apr 3, 2018 by pokester

Hi there,

 

First of all, excuse me if my english is not all that great. I am from the Netherlands so it is not my main language.

 

I have a problem with my MSI RX 480 Gaming X 8 GB and i can't seem to find it after searching and testing for almost 3 weeks now. I hope you guys can help me.

 

Before i used 2 screens and this worked out fine:

 

- BenQ XL2420t 144hz (displayport)

- Medion 1920 x 1080 60hz (HDMI)

 

Since 3 weeks i have bought a new main screen, Iiyama GB2783QSU, 70hz AMD freesync, 2560 x 1440 (via displayport), my second screen (benq) does only work via hdmi and is not working with displayport.

 

I think the problem is the outmost displayport connector because no matter which monitor or cable i use, the displayport most to the right is not working.

 

I tried the following:

- uninstalling drivers with ddu and reinstalling them from AMD

- switching cables (even bought a new one)

- starting up with one screen on the displayport most to the right

- power cycling and resetting all screen related settings in both monitors and PC

- installed latest windows updates and directX settings

- installed previous version of drivers

- installed MSI game center, control center

- tried it with and without radeon software

 

So i don't know what to try more and i hope someone can help me or maybe tell me how i can determine if the port is maybe broken because it still has warranty.

 

Thank you in advance!

 

System specs:

Windows 10 - pro 64bit

cpu: i7 6700

Ram: Crucial sports 16gb DDR4

MB: Gigabyte B150-HD3P-CF

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