10 Replies Latest reply on Nov 9, 2017 6:49 AM by hotrith

    Partial installation of 17.11.2 R5 M335 - Error 1603 When Rolling Back


      I own a Dell Inspiron 15 5559 series, Intel i7 with AMD R5 M335, tried updating form  17.10.2 to 17.11.2 and i keeeps paritally installing, so i tried to go back to 17.10.2 now even that is partially installing, ive done the SFC /scannow and ran SFCFix and there is nothing wrong with my  system registery yet i keep gettng ;


      Error 1603 - A general error has occurred during the installation of the amd software package,


      System Information


      Time of this report: 11/5/2017, 13:46:46

                   Machine name: LAPTOP-UQK21PT7

                     Machine Id: {FEA0EDA8-97F8-4F61-A7DA-1E675A4705FF}

               Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)

                       Language: English (Regional Setting: English)

            System Manufacturer: Dell Inc.

                   System Model: Inspiron 5559

                           BIOS: 1.3.0

                      Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz (4 CPUs), ~2.6GHz

                         Memory: 8192MB RAM

            Available OS Memory: 8084MB RAM

                      Page File: 5806MB used, 3557MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: DirectX 12

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

             System DPI Setting: 120 DPI (125 percent)

                DWM DPI Scaling: UnKnown

                       Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Supported

                 DxDiag Version: 10.00.15063.0000 64bit Unicode


      Display Devices


                Card name: Intel(R) HD Graphics 520

             Manufacturer: Intel Corporation

                Chip type: Intel(R) HD Graphics Family

                 DAC type: Internal

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_06B21028&REV_07


      Device Problem Code: No Problem

      Driver Problem Code: Unknown

           Display Memory: 4169 MB

         Dedicated Memory: 128 MB

            Shared Memory: 4041 MB

             Current Mode: 1920 x 1080 (32 bit) (60Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: SDC8B4F

              Native Mode: 1920 x 1080(p) (59.996Hz)

              Output Type: Internal

              Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\k121794.inf_amd64_77ca52d6d16e3dc0\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k121794.inf_amd64_77ca52d6d16e3dc0\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k121794.inf_amd64_77ca52d6d16e3dc0\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k121794.inf_amd64_77ca52d6d16e3dc0\igd12umd64.dll

      Driver File Version: 21.20.0016.4627 (English)

           Driver Version:

              DDI Version: 12

           Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

             Driver Model: WDDM 2.1

      Graphics Preemption: Triangle

      Compute Preemption: Thread

                 Miracast: Supported

      Hybrid Graphics GPU: Integrated

           Power P-states: Not Supported

        Driver Attributes: Final Retail

         Driver Date/Size: 3/8/2017 7:00:00 PM, 94226936 bytes

              WHQL Logo'd: Yes

          WHQL Date Stamp: Unknown

        Device Identifier: {D7B78E66-5A56-11CF-8B61-A226BCC2D835}

                Vendor ID: 0x8086

                Device ID: 0x1916

                SubSys ID: 0x06B21028

              Revision ID: 0x0007


      AMD card info


      Card name: AMD Radeon (TM) R5 M335

             Manufacturer: Advanced Micro Devices, Inc.

                Chip type: AMD Radeon Graphics Processor (0x6660)

                 DAC type: Internal DAC(400MHz)

              Device Type: Render-Only Device

               Device Key: Enum\PCI\VEN_1002&DEV_6660&SUBSYS_06B21028&REV_81


      Device Problem Code: No Problem

      Driver Problem Code: Unknown

           Display Memory: 8129 MB

         Dedicated Memory: 4087 MB

            Shared Memory: 4041 MB

             Current Mode: Unknown


      Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.