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Partial installation of 17.11.2 R5 M335 - Error 1603 When Rolling Back

Question asked by lord_darkrai on Nov 5, 2017
Latest reply on Nov 9, 2017 by hotrith

I own a Dell Inspiron 15 5559 series, Intel i7 with AMD R5 M335, tried updating form  17.10.2 to 17.11.2 and i keeeps paritally installing, so i tried to go back to 17.10.2 now even that is partially installing, ive done the SFC /scannow and ran SFCFix and there is nothing wrong with my  system registery yet i keep gettng ;


Error 1603 - A general error has occurred during the installation of the amd software package,


System Information


Time of this report: 11/5/2017, 13:46:46

             Machine name: LAPTOP-UQK21PT7

               Machine Id: {FEA0EDA8-97F8-4F61-A7DA-1E675A4705FF}

         Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)

                 Language: English (Regional Setting: English)

      System Manufacturer: Dell Inc.

             System Model: Inspiron 5559

                     BIOS: 1.3.0

                Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz (4 CPUs), ~2.6GHz

                   Memory: 8192MB RAM

      Available OS Memory: 8084MB RAM

                Page File: 5806MB used, 3557MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

       System DPI Setting: 120 DPI (125 percent)

          DWM DPI Scaling: UnKnown

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported

           DxDiag Version: 10.00.15063.0000 64bit Unicode


Display Devices


          Card name: Intel(R) HD Graphics 520

       Manufacturer: Intel Corporation

          Chip type: Intel(R) HD Graphics Family

           DAC type: Internal

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_06B21028&REV_07


Device Problem Code: No Problem

Driver Problem Code: Unknown

     Display Memory: 4169 MB

   Dedicated Memory: 128 MB

      Shared Memory: 4041 MB

       Current Mode: 1920 x 1080 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: unknown

         Monitor Id: SDC8B4F

        Native Mode: 1920 x 1080(p) (59.996Hz)

        Output Type: Internal

        Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\k121794.inf_amd64_77ca52d6d16e3dc0\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k121794.inf_amd64_77ca52d6d16e3dc0\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k121794.inf_amd64_77ca52d6d16e3dc0\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k121794.inf_amd64_77ca52d6d16e3dc0\igd12umd64.dll

Driver File Version: 21.20.0016.4627 (English)

     Driver Version:

        DDI Version: 12

     Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

       Driver Model: WDDM 2.1

Graphics Preemption: Triangle

Compute Preemption: Thread

           Miracast: Supported

Hybrid Graphics GPU: Integrated

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 3/8/2017 7:00:00 PM, 94226936 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp: Unknown

  Device Identifier: {D7B78E66-5A56-11CF-8B61-A226BCC2D835}

          Vendor ID: 0x8086

          Device ID: 0x1916

          SubSys ID: 0x06B21028

        Revision ID: 0x0007


AMD card info


Card name: AMD Radeon (TM) R5 M335

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x6660)

           DAC type: Internal DAC(400MHz)

        Device Type: Render-Only Device

         Device Key: Enum\PCI\VEN_1002&DEV_6660&SUBSYS_06B21028&REV_81


Device Problem Code: No Problem

Driver Problem Code: Unknown

     Display Memory: 8129 MB

   Dedicated Memory: 4087 MB

      Shared Memory: 4041 MB

       Current Mode: Unknown


Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.