3 Replies Latest reply on Nov 7, 2017 6:33 AM by amdmatt

    ATI Radeon 5800 Series Constantly Crashing

    xciter

      Well, since Microsoft have decided to make lots of updates to Windows 10, my graphics card has completely given up all life.

       

      Before Windows 10, there were times the graphics card crashed. However, since Windows 10, every single update seems to make it worse.

       

      Basically, I'll be playing 'Dirty Bomb' or 'FFXIV' the screen will just freeze, try to recover, fails recovering, broken pixels all over the screen and then finally the BSOD. I have tried tutorials, update graphics card, everything and nothing seems to work.

       

      The BSOD reports the following:

       

      STOP CODE: VIDEO_TDR_FAILURE

      What Failed: atikmpag.sys

       

      Here are the specs for my card...sorry, I wanted to include a lot of information because this is really frustrating me now. I can barely play anything anymore.

       

                 Card name: AMD Radeon HD 5800 Series
              Manufacturer: Advanced Micro Devices, Inc.
                 Chip type: AMD Radeon Graphics Processor (0x6898)
                  DAC type: Internal DAC(400MHz)
               Device Type: Full Device
                Device Key: Enum\PCI\VEN_1002&DEV_6898&SUBSYS_E140174B&REV_00
             Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
       Device Problem Code: No Problem
       Driver Problem Code: Unknown
            Display Memory: 2806 MB
          Dedicated Memory: 1014 MB
             Shared Memory: 1792 MB
              Current Mode: 1920 x 1080 (32 bit) (60Hz)
               HDR Support: Not Supported
          Display Topology: Internal
       Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
           Color Primaries: Red(0.641125,0.338391), Green(0.311047,0.619641), Blue(0.159680,0.059094), White Point(0.313977,0.329602)
         Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
              Monitor Name: Generic PnP Monitor
             Monitor Model: ASUS VS247
                Monitor Id: ACI249A
               Native Mode: 1920 x 1080(p) (60.000Hz)
               Output Type: DVI
      Monitor Advanced Color Capabilities: None
      Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
               Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
       Driver File Version: 8.17.0010.1404 (English)
            Driver Version: 15.201.1151.1008
               DDI Version: 11.2
            Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
              Driver Model: WDDM 1.3
       Graphics Preemption: DMA
        Compute Preemption: DMA
                  Miracast: Not Supported
       Hybrid Graphics GPU: Not Supported
            Power P-states: Not Supported
         Driver Attributes: Final Retail
          Driver Date/Size: 04/11/2015 00:00:00, 1479808 bytes
               WHQL Logo'd: Yes
           WHQL Date Stamp: Unknown
         Device Identifier: {D7B71EE2-2BD8-11CF-8771-4AC1BEC2C535}
                 Vendor ID: 0x1002
                 Device ID: 0x6898
                 SubSys ID: 0xE140174B
               Revision ID: 0x0000
        Driver Strong Name: oem43.inf:cb0ae414154a9e8c:ati2mtag_Evergreen:15.201.1151.1008:pci\ven_1002&dev_6898
            Rank Of Driver: 00D12001
               Video Accel: ModeMPEG2_A ModeMPEG2_C 
               DXVA2 Modes: DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD  
         Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                           {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                           {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                           {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                           {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
              D3D9 Overlay: Not Supported
                   DXVA-HD: Not Supported
              DDraw Status: Enabled
                D3D Status: Enabled
                AGP Status: Enabled
             MPO MaxPlanes: 1
                  MPO Caps: Not Supported
               MPO Stretch: Not Supported
           MPO Media Hints: Not Supported
               MPO Formats: Not Supported
          PanelFitter Caps: Not Supported
       PanelFitter Stretch: Not Supported