Feedback & Hang APU - Win 10 FCU and AMD Non-WHQL-Win10-64Bit-Radeon-Software-Crimson-Beta-Win10-Fall-Update-Oct16

Discussion created by crashpuppy on Oct 29, 2017
Latest reply on Oct 30, 2017 by crashpuppy



For my first post on this forum, I need to report some issues with the above Beta graphics driver on my Win 10 x64 based HP Laptop.


My specs are as follows:

     Laptop (HP Pavilion - 15z, model number V0N65AV)

     AMD A9-9410 APU chipset

     HP OEM motherboard, with BIOS revision F27 (4/28/2017); SecureBoot is on from the factory

     8GB RAM

     1 TB Toshiba SATA hard drive (operating in AHCI mode)

     Radeon R5 AND R7 M340 graphics (both present, R5 is primary and R7 M340 is secondary)

     Windows 10 Home x64 (with Fall '17 Creators Update installed), Fast Startup is enabled

     Drivers installed: Non-WHQL-Win10-64Bit-Radeon-Software-Crimson-Beta-Win10-Fall-Update-Oct16 (graphics)

                                 AMD Chipset Drivers 17.30 (10/2/2017);  Microsoft storahci.sys driver used for SATA


With the current release drivers for this APU (Crimson ReLive Edition 17.7.2), the system with the Fall Creators Update:

     1)  Was prone to crashing, even at times if the system was completely idle, but more often when attempting to open programs;

     2)  The Radeon Settings app would not open, and generated a WER crash and associated events in the Windows Event Viewer.


After updating to the above-mentioned beta driver for FCU, the system seems stable and rarely if ever crashes. BUT I have two new issues:

     1)  Windows restart doesn't work;  It closes the desktop and says "Restarting", but then hangs at a black screen.  I have to manually turn it off and back on to get it to reboot.

     2)  The new Radeon settings app works, but opens a phantom second window (opaque with no content) directly behind the open Settings panel.  The settings in the panel appear to work correctly, though.


I hope I have provided enough clear information to get you pointed in the right direction.  Thanks for your help on this.




Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.