AnsweredAssumed Answered

How to resolve black screen issues while playing 3D games?

Question asked by shlomini on Oct 28, 2017
Latest reply on Apr 1, 2018 by damnation

My system:

  • AMD Radeon RX580, 17.10.3
  • HP Omen laptop
  • Windows 10 64bit
  • Intel i7 2.80 GHz x 8
  • 12 GB RAM

 

Issue description:

  • I am experiencing sudden black screen while playing 3D games
  • The issue does not reproduce when I lower frames per second to around 40 but I didn't buy HP Omen for getting only 40 FPS

 

I have updated the Radeon driver version to the latest one. I have installed all of the HP updates and still the problem persist. I tried also using MSI Afterburner and followed recommendations published on YouTube but no luck.

 

Can you please advice?

 

Thanks in advance,

Shlomi

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