2 Replies Latest reply on Nov 1, 2017 10:57 PM by throwawayforsupport

    Is there a driver for the RX470 that fixes the FFXIV DX11 Crashes once and for all?


      The game is becoming unplayable and I've tried everything. No luck at this point at all. Followed every fix I can google and still no luck. Anyone find a resolution to this issue yet?


      Radeon Software Version - 17.7.2

      Radeon Software Edition - Crimson ReLive

      Graphics Chipset - Radeon (TM) RX 470 Graphics

      Memory Size - 4096 MB

      Memory Type - GDDR5

      Core Clock - 1226 MHz

      Windows Version - Windows 7 (Service Pack 1) (64 bit)

      System Memory - 8 GB

      CPU Type - Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz


      Radeon Settings Version - 2017.0720.1902.32426

      Driver Packaging Version - 17.30.1041-170720a-316469C-CrimsonReLive

      Provider - Advanced Micro Devices, Inc.

      2D Driver Version -

      Direct3D® Version -

      OpenGL® Version -

      OpenCL™ Version - 22.19.662.4

      AMD Mantle Version -

      AMD Mantle API Version - 102400

      AMD Audio Driver Version -

      Vulkan™ Driver Version - 1.6.0

      Vulkan™ API Version - 1.0.51


      Graphics Card Manufacturer - Powered by AMD

      Graphics Chipset - Radeon (TM) RX 470 Graphics

      Device ID - 67DF

      Vendor ID - 1002

      SubSystem ID - 9470

      SubSystem Vendor ID - 1682

      Revision ID - CF

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 2.0 x16

      BIOS Version -

      BIOS Part Number - 113-47045MCF1-W80

      BIOS Date - 2016/09/02 06:15

      Memory Size - 4096 MB

      Memory Type - GDDR5

      Memory Clock - 1750 MHz

      Core Clock - 1226 MHz

      Total Memory Bandwidth - 224 GByte/s

      Memory Bit Rate - 7.00 Gbps

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0003

        • Re: Is there a driver for the RX470 that fixes the FFXIV DX11 Crashes once and for all?

          This is not something we have received any reports of.


          Have you tried the 17.10.3 driver as yet ?

            • Re: Is there a driver for the RX470 that fixes the FFXIV DX11 Crashes once and for all?

              Thanks for the reply. I have yes. I did a bit of digging. Event viewer shows 2 consitent causes:


              RadeonSettings.exe app crash


              amdkmdap stopped responding/recovered.


              If this happens, DX11 crashes, thus causes FF to crash. Though I get an error, this happens on DX9 as well. Consistency is about the same.



              Stability monitor shows the following on the Radeonsettings.exe crash:



              Faulting Application Path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe


              Problem signature

              Problem Event Name: APPCRASH

              Application Name: RadeonSettings.exe

              Application Version:

              Application Timestamp: 58cb0150

              Fault Module Name: atidxx64.dll

              Fault Module Version: 21.19.525.258

              Fault Module Timestamp: 58cafb67

              Exception Code: c0000005

              Exception Offset: 0000000000601552

              OS Version: 6.1.7601.

              Locale ID: 1033

              Additional Information 1: 9ac9

              Additional Information 2: 9ac95960945ce55671aef19a0be8b22c

              Additional Information 3: 1c60

              Additional Information 4: 1c6051aa54df32cc8e4bca29edbae6a2




              Stability monitor shows the following on amdkmdap failing:



              A problem with your video hardware caused Windows to stop working correctly.


              Problem signature

              Problem Event Name: LiveKernelEvent

              OS Version: 6.1.7601.

              Locale ID: 1033


              Files that help describe the problem





              View a temporary copy of these files

              Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.


              Extra information about the problem

              BCCode: 117

              BCP1: FFFFFA800CDA82D0

              BCP2: FFFFF880040543E8

              BCP3: 0000000000000000

              BCP4: 0000000000000000

              OS Version: 6_1_7601

              Service Pack: 1_0

              Product: 768_1




              I monitor my temps: GPU never above 70C, CPU never above 45-48C, both when under the max load expected when running FFXIV. Additionally, no Overclock and my Power Supply is more then enough to handle CPU and GPU + everything else (700W).


              Bios is up to date as well.


              I've gone through the system logs for the last year and the most common causes of a display driver crash are the display driver going unresponsive or RadeonSettings.exe crashing. I've disabled the event that runs Radeonsettings.exe on start up entirely and am testing that through normal use, but that's not going to stop amdkmdap issues. I made a reg entry to help that possibly, but we'll have to see.


              The issue is not possible to replicate on demand. Even under extreme load (Defrag, Antivirus running a complete scan, FFXIV running, Browsers Running, RadeonSettings.exe running, several constantly-active monitoring software running), it's very hard to force a crash and I've found no consistent event patterns leading up to a crash.


              Antivirus does allow both without any issues what-so-ever and I've got firewall rules set to allow both, so I don't think it's an interaction issue. This issue occurs on most full screen games. Examples with confirmed crashes outside FFXIV: Overwatch, Borderlands 2, League of Legends. I run a mix of borderless full and regular full. Surprisingly enough, other games have never crashed, including: Skyrim, Cities:Skylines, Diablo 3, Heroes of the Storm. Other fullscreen apps, like VLC, Twitch, Youtube, basically any non-game app have never crashed as well.