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NowTv Error Msg (c0262500) - A6-5200 APU

Question asked by lacewing67 on Oct 16, 2017
Latest reply on Oct 18, 2017 by lacewing67

Hi i have the same issue as this person on this now locked thread, but i have a follow up question to do with the history of my version of this problem. I hope i'm doing right be posting it in this way.

Original thread https://community.amd.com/message/2820084?q=Radeon%20HD%208400

 

My question is this....

My initial issue came from a nowtv error msg (c0262500). On NOWtv support page it was recommended that i go into device manager>display devices>update drivers. I did this successfully & windows installed what it said was the latest drivers. This worked successfully & all fine until 24 hrs later when i got the same error msg.

 

I right clicked on my desktop & clicked Radeon Settings (i had vague recollection of someone doing that to help me with something display related yrs ago so thought i'd investigate see if i could update or repair fromn there, but It said i had no graphics driver installed or it not functioning properly.

 

I then went to lenovo support page & tried to install their recommended update for display drivers for my machine, it said the download failed. However the download did appear on my desktop. It initially wouldnt run said it was being used in another program. (After a reboot this morning it now launches the set up wizard for AMD VGA Driver 13.152.1.1400/13.250.9001.0 but i havent followed it up as i went to the AMD site instead).... And thats when I installed the AMD autodetect program & it tried to install a driver but it had partially installed it (sorry dont remember which one & i cant even find the program now to look). As the other person did i tried to go to the main AMD drivers site & download manally but there was no option for HD8400.

 

At any rate i now see from the above thread that it's the APU/AMD driver i need to install, but I wonder after all this messing about previously do i need to uninstall anything first? Should i do the Roll Back to the previous driver that i initially fiddled with that device mgr updated for me? Or just go straight to the other install as recommended on the above thread.

 

I'm sorry to be dense but this is all way over the limit of my tech know-how, & I've got myself in over my head & am in a right muddle now, hoping someone can advise me. I should not have tinkered with what i dont really understand but trying to learn as i go.

 

I have a lenovo G505 20240 series Laptop running windows 8.1 64bit

System info says I have an AMD A6-5200 APU with Radeon HD graphics 2GHz (lol whatever that means!)

Device manager says driver is AMD Radeon HD 8400   Driver version 13.152.1.2700

I know the info req'd thread asks for details on Display Devices, but thats not listed, only Display Adapters which takes me to the info listed above. Is the display device the screen? under Monitors is just says Generic PnP monitor.

4GB RAM

I hope this info is enough, iI'm afraid I dont know what the rest of the Req'd info is or how to find out sorry.

 

thanks hopefully

Lacewing

 

Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

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