4 Replies Latest reply on Oct 16, 2017 1:49 AM by tush2912

    Frequent Game Crashes


      Hello Everyone,



      I previously had black screen(here) and game freeze issues with my Asus RX 570 Strix OC 4GB, so applied for RMA and got Asus RX 570 Strix NON-OC 4GB as a replacement after a month.

      But, since I got this Graphic Card, all my games are crashing(D3D error).

      I've tried:

      1. DDU to reinstall the drivers thrice.

      2. Tried 3 different driver driver version(currently on 17.10.1 driver).

      3. Tried resetting the BIOS.

      4. Tried Benchmark tools:

      -Heaven's Benchmark


      It never crashed during the benchmark.



      I've diagnosed that:

      1. crash is not related to any temperature change, or any specific game.(highest during gaming is 68C)

      2. I've tried OC as well as UC.

      3. Sometimes it doesn't crash for hours, and when it does, I'm not even able to open the radeon settings.

      4. After the crash, it isn't resolved even after numerous restarts.

      5. And the error will randomly stop occurring on its on wish.

      6. No FPS drop in gaming.



      During FIFA18:

      fifa 18 error.jpg

      During Tekken 7:

      tekken 7.jpg


      During Middle Earth: Shadow of War:

      shadow of mordor.jpg


      Raedon settings after crash:

      radeon settings.jpg


      My afterburner settings:


      without OC:



      with OC:






      PC Config:

      Motherboard: Asus Z97-K

      Processor: i5-4690K(oc @4.4Ghz)

      CPU Cooler: Cooler Master Hyper 212X

      Ram: Corsair Vengeance 8GB DDR3

      GPU: Asus RX 570 Strix NON-OC 4GB

      PSU: Seasonic S12II 620W

      HDD: WD 2TB(WD20EZRX)

      SSD: Samsung 850 EVO 120GB(only windows 10 os installed)



      This is the first time I've bought an AMD product, and I'm not liking it at all.

      Kindly Help. What should I do?

      Thanks in Advance.