3 Replies Latest reply on Oct 14, 2017 9:17 AM by kingfish

    Laptop mistakenly recognise my discrete graphic card as RX560

    euyo

      Hi everyone, I hope you can help me with my problem.

       

      The last couple of weeks I've been trying to repair my new Dell inspiron 15 5000 gaming  laptop. The problem is that the majority of the games weren't using my discrete graphic card to run. I've been using a lot of methods to repair that issue. However, I notice that in the device manager of my laptop the discrete graphic card was a RX560, which is weird because the spec of the laptop when I bought said that the discrete graphic card is a RX460.

       

      One of the various methods I've tried to repair the first problem, the one with the switchable graphics, was to update all the drivers with Dell Updates, the app from Dell that automatically searches and install all drivers. When I did this, my graphic card finally appeared as RX460 but the same first problem was still there so I tried others methods to make it work but now it returns to the same RX560. I tried to clean uninstall and use the Dell Update app but it said that everything is up to date. I also tried to download the AMD video drivers from Dell (AMD Bristol Ridge Chipset and Baffin Graphics Driver) but when is installed the system recognise only a RX560.

       

      Hope you can understand my problem, its been a crazy couple of days with this laptop and its driving me crazy

      The specs of my laptops are: (and again I don't know why it say RX560 if is supposed to be a RX460)

       

      Radeon Software Version - 17.1.1

      Radeon Software Edition - Crimson ReLive

      Graphics Chipset - AMD Radeon R7 Graphics

      Memory Size - 512 MB

      Memory Type - DDR4

      Core Clock - 900 MHz

      Windows Version - Windows 10 (64 bit)

      System Memory - 8 GB

      CPU Type - AMD FX-9830P RADEON R7, 12 COMPUTE CORES 4C+8G

       

       

      Radeon RX560

      Graphics Card Manufacturer - Powered by AMD

      Graphics Chipset - Radeon(TM) RX 560 Graphics

      Device ID - 67EF

      Vendor ID - 1002

      SubSystem ID - 07E2

      SubSystem Vendor ID - 1028

      Revision ID - C5

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 3.0 x8

      BIOS Version - 015.050.000.000

      BIOS Part Number - SWBRT01017.001

      BIOS Date - 2016/10/18 23:38

      Memory Size - 4096 MB

      Memory Type - GDDR5

      Memory Clock - 1500 MHz

      Core Clock - 1053 MHz

      Total Memory Bandwidth - 96 GByte/s

      Memory Bit Rate - 6.00 Gbps

       

       

      Radeon R7

      Graphics Card Manufacturer - Powered by AMD

      Graphics Chipset - AMD Radeon R7 Graphics

      Device ID - 9874

      Vendor ID - 1002

      SubSystem ID - 07E2

      SubSystem Vendor ID - 1028

      Revision ID - CC

      Bus Type - PCI

      Current Bus Settings - PCI

      BIOS Version - 015.048.000.070

      BIOS Part Number - 113-C75100-031

      BIOS Date - 2016/09/13 06:01

      Memory Size - 512 MB

      Memory Type - DDR4

      Memory Clock - 1200 MHz

      Core Clock - 900 MHz

      Total Memory Bandwidth - 19 GByte/s

      Memory Bit Rate - 2.40 Gbps

       

      Also, just so you know I've already tried EVERY posible solution for the switchable cards and none of them seems to work, I think the problem is the recognition of the RX460 so help me first with that please