AnsweredAssumed Answered

Blue screen while playing Guild Wars 2

Question asked by histoplasma on Oct 13, 2017
Latest reply on Oct 30, 2017 by moonstar

Hi there.

 

I have some trouble with the amd's drivers. I have a RX 460 Radeon, since I got it, I never could play Guild Wars 2 without a crash. (It was either a "white screen" and the game quit, or a blue screen and my computer has to restart).

I have the latest version of the drivers :

Driver Packaging Version

17.30.1041-170720a-316469C-CrimsonReLive

 

  • AMD Graphics Card
    • AMD RX 460 Radeon (4GB)
  • Desktop
  • Operating System
    • Windows 7 / 64 bit
  • Driver version installed
    • 17.30.1041-170720a-316469C-CrimsonReLive
  • Display Devices
    • (Left) HP L2151ws; HDMI; 1920x1080 @59Hz
    • (Right) Philips 170S; DVI; 1280x1024 @60Hz
  • Motherboard + Bios Revision
    • MSI 970 Gaming (MS-7693) BIOS Version 04.0605
  • CPU/APU
    • AMD FX-8300 (8 cores) ~3.3GHz
  • Power Supply Unit  Make, Model & Wattage
    • Corsair VS450 (450W)
  • RAM
    • 8 GB (DDR3)

 

I ran WhoCrashed after a blue screen, and the software told me this :

 

On Sat 14/10/2017 00:09:52 your computer crashed
crash dump file: C:\Windows\Minidump\101417-15522-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xF7F8)
Bugcheck code: 0x116 (0xFFFFFA8007C3E250, 0xFFFFF88004C0F7F8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

 

Do anyone has an idea of what's going on my computer ?

 

Many thanks.

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