AnsweredAssumed Answered

Black Screen after driver update (Rx 480 Strix 8GB)

Question asked by tog_was_here on Oct 11, 2017
Latest reply on Oct 16, 2017 by tog_was_here

I have been trying to update my drivers for a while now...  Normally what will happen is that the new driver starts getting installed (when the screen goes black for a second) the whole OS will freeze and I have to hard reset it.  After the hard reset, the computer will show the startup logo, after that the windows login fails to load in.  (Just a blank screen, no cursor).  After that, I'm forced to go into safe mode (windows login shows up here) and roll back the drivers.

 

I have attempted this multiple times and I get the same result.  I have already used the AMDCleanup Utility to try and help resolve the issue with starting from scratch.  Just the same result as well.

 

Specs:

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170913-0600)

System Manufacturer: Gigabyte Technology Co., Ltd.

BIOS: BIOS Date: 07/16/12 16:20:51 Ver: 04.06.04

Processor: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (8 CPUs), ~3.8GHz

Memory: 16384MB RAM

Motherboard: ga-x79-up4

Graphics Card: Radeon RX 480 Graphics

 

All other details below in file

Attachments

Outcomes