6 Replies Latest reply on Oct 10, 2017 5:01 AM by amdmatt

    Trying To Install Driver For HD8370D and R9 290

    alex7070

      Hello! At my computer installed 2 videocards: integrated Radeon HD 8370D and additional Radeon R9 290  .  The monitor is connected to an internal video card Radeon HD 8370D. I'm trying to install a driver from your site and it does not work. Is it possible to solve this problem?  http://i12.pixs.ru/storage/2/8/2/061020172j_8959920_27787282.jpg

       

      Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

        • Re: Problem with R9 290 driver installation
          kingfish

          INFORMATION REQUIRED WHEN POSTING A QUESTION

          Describe your system:

          • AMD Graphics Card
            • Make and model; e.g. AMD R9 290X
          • Desktop or Laptop System
            • If a laptop, make and model of the Laptop
          • Operating System
            • E.g. Windows 10 64bit
          • Driver version installed
            • E.g. Radeon Software Crimson Edition 15.12
          • Display Devices
            • Make and model, connection/adapter in use, resolution and refresh rate; e.g. Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter
            • One line for each display device connected
          • Motherboard + Bios Revision
            • Make and model; e.g. Asus P8P67 Deluxe Bios Version 6643
          • CPU/APU
            • Make and model number; e.g. FX 9590
          • Power Supply Unit  Make, Model & Wattage
            • E.g. Thermaltake TR2 700W Gold
          • RAM
            • Amount of memory installed; e.g. 16GB
            • Re: Problem with R9 290 driver installation
              alex7070

              Hello!

               

              My computer:

               

              1) AMD Graphics Card

               

              AMD Radeon HD 8370 D

               

              XFX Force XFR9290AEDBD

              Radeon R9 290 Black Edition Double Dissipation Graphics Card (980 MHz)

               

               

               

              2) Desktop

               

              3) Operating System

              Windows 7 64bit (Ultimate)

               

              4) Driver version installed (For 2 videocards)

              13.251.0.0  (06.12.2013)

               

              5) Display Devices

              Samsung 940 NW (connected to AMD Radeon HD 8370 D)

               

              6) Motherboard + Bios Revision

              Asus F2A85-V

              BIOS: AMI (OEM) 6603 (05/22/2014)

               

              7) CPU/APU

              AMD A4 6300 APU FM2 with Radeon HD Graphic 3.6 - 3.9 GHz

               

              8) Power Supply Unit  Make, Model & Wattage

              Superpower ATX 750 W

               

              9) RAM

              • DDR3 1600 8 GB

               

               


               

                • Re: Problem with R9 290 driver installation
                  kingfish

                  The display should be connected to the discrete graphics card...not the internal graphics.

                  Have you selected the discrete (AMD) graphics as the primary PCIe in the bios?

                  The integrated / HD8370 is a older/Legacy graphics that can not use the recent drivers. Disable it in the bios, then you will be using the 290 and it can use the latest drivers. > Desktop

                  Keep in mind:

                  ** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:

                  Screenshot_31.png

                  1 of 1 people found this helpful
              • Re: Trying To Install Driver For HD8370D and R9 290
                amdmatt

                glad to see that you have found the correct answer to your question.  In order to help others with a similar problem to find this answer quickly, we have locked the discussion to keep it focused on the issue you reported.