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Games Not Using High Performance GPU - RX 560 - Gaming Laptop

Question asked by euyo on Oct 4, 2017
Latest reply on Dec 11, 2018 by me262schwalbe1

Hi everyone!! Hope you can help me with my problem:

 

 

A couple of weeks ago I purchased a DELL gaming laptop (specs at the end) to play different games. However I noticed that in the SC2 and HotS the games usually chose my card with the lowest power to run it, in this case my Radeon R7 instead of my Radeon RX560. I don't know if that suppose to work like that but I would like some advice in this problem. The system and the drivers are up to date fyi.

 

I seen a couple of post of almost 2 or 3 years ago with the same problem bu I cannot find a concrete solution, I've already tried everything. this is one of the post :https://community.amd.com/message/2718371#199188

 

SPECS:

 

 

Radeon Software Version - 17.1.1

Radeon Software Edition - Crimson ReLive

Graphics Chipset - AMD Radeon R7 Graphics

Memory Size - 512 MB

Memory Type - DDR4

Core Clock - 900 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 8 GB

CPU Type - AMD FX-9830P RADEON R7, 12 COMPUTE CORES 4C+8G

 

 

Radeon RX560

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - Radeon(TM) RX 560 Graphics

Device ID - 67EF

Vendor ID - 1002

SubSystem ID - 07E2

SubSystem Vendor ID - 1028

Revision ID - C5

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x8

BIOS Version - 015.050.000.000

BIOS Part Number - SWBRT01017.001

BIOS Date - 2016/10/18 23:38

Memory Size - 4096 MB

Memory Type - GDDR5

Memory Clock - 1500 MHz

Core Clock - 1053 MHz

Total Memory Bandwidth - 96 GByte/s

Memory Bit Rate - 6.00 Gbps

 

 

Radeon R7

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - AMD Radeon R7 Graphics

Device ID - 9874

Vendor ID - 1002

SubSystem ID - 07E2

SubSystem Vendor ID - 1028

Revision ID - CC

Bus Type - PCI

Current Bus Settings - PCI

BIOS Version - 015.048.000.070

BIOS Part Number - 113-C75100-031

BIOS Date - 2016/09/13 06:01

Memory Size - 512 MB

Memory Type - DDR4

Memory Clock - 1200 MHz

Core Clock - 900 MHz

Total Memory Bandwidth - 19 GByte/s

Memory Bit Rate - 2.40 Gbps

 

 

Thanks in advance for any piece of information!!

 

Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

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