28 Replies Latest reply on Sep 30, 2017 4:03 AM by poedder

    Ryzen AMD balanced power plan problems

    poedder

      Hello everyone,

       

      so i made a thread about my pc freezing in windows (i can still move the mouse / sound is still working fine, but if i want to open a program nothing happens for a few seconds) and also in games (same issue... sound is working yet the picture doesnt move)

       

      Sadly, noone had a response / solution for this problem. So i stress-tested everything again.. still no problems.

       

      After that i had the amd balanced power plan activated for one day, the high performance plan for the other.

       

      While i had multiple crashes with the ryzen amd balanced power plan, the system with the high performance plan enabled had not a single freeze.

       

      I will leave it on the high performance mode for now, but i would rather have the amd balanced power plan enabled to save energy /better temps.

       

      Does anyone know why my pc freezes in the AMD balanced power plan?

       

      Help would be appreciated!

        • Re: Ryzen AMD balanced power plan problems
          black_zion

          Even with High Performance the voltage still drops under load. Even with my overclocked 1800X ASUS AI Suite is telling me that under a web browsing load, I am only pulling 19.5w to the CPU. My case fans pull more power than that.

           

          1 of 1 people found this helpful
          • Re: Ryzen AMD balanced power plan problems
            poedder

            Hi Zion,

             

            Thank you for the response ! Ok so i can leave it for high performance mode for now, yet i would still be interested why the ryzen optimized power plan keeps on crashing :S does the same thing happen to you (since you use the high performance mode)

            • Re: Ryzen AMD balanced power plan problems
              hardcoregames™

              check for a BIOS update for the motherboard

              • Re: Ryzen AMD balanced power plan problems
                ajlueke

                Hello Poedder,

                 

                 

                Your issue could be related to your hard disk/SSD.  In the advance settings of the Ryzen Balance mode, you will see that it turns off power to the hard disks after 20 minutes or so of idle.  Try switching that to "Never" and reboot.  Does the crashing still occur with the lag in programs opening?

                • Re: Ryzen AMD balanced power plan problems
                  stacey.leibermann

                  In AMD's "balanced" plan, some of your hardware can still go into lower power states.  In "high performance", nothing ever drops into low power state, and the issue goes away.  I would almost guarantee you have some random hardware with a crappy driver ... so probably not your motherboard, CPU, RAM, PSU, or videocard.

                   

                  To diagnose, you can either search for and update all of your drivers, or unplug everything from your computer that you can, and add them back one-by-one until the problem comes back. Likely culprits are cheap components ... things like bluetooth dongles, A/V input devices, soundcards, sata expansion cards, garmin navigation, etc etc ... basically, anything where they probably don't care much about drivers, or where you don't generally bother getting drivers because they "just work".

                    • Re: Ryzen AMD balanced power plan problems
                      poedder

                      Hello stacey,

                       

                      Thank you for your answer!

                       

                      Drivers are up to date. Installed the chipset driver from amd, nvidia driver from nvidia and the rest from the asus website for the mainboard.

                      I only have 2 devices connected to my pc (besides monitors but i have them for a long time and i dont think they can cause such problems): a logitech g502 with the gaming software driver and a sharkoon skiller mech (the keyboard doesnt have any drivers). Do you think that they can cause such problems?

                       

                      I will try the possible solution from ajleuke with not allowing the hard disks to turn off (forgot to mention that i currently have 1 x 120 gb adata and 1 x 250 gb adata ssd, both worked in my old pc.

                        • Re: Ryzen AMD balanced power plan problems
                          stacey.leibermann

                          Sounds like your harddrives are almost definitely not your issue; there's no "spin-up" time for your drives, so that's probably not it, but I suppose it can't hurt.

                           

                          So, you try to load (say) Word, and it takes 5 seconds before it does anything?  I wonder if it's somehow your anti-virus?  Do you have some important component of your OS on a network drive (like, your swap file, or something)? In fact, to test, try disabling your network card (not just pulling the cable / disconnecting your wifi).

                            • Re: Ryzen AMD balanced power plan problems
                              poedder

                              The problem is more like: everything works fine most of the time. Lets say i have a video running on youtube while watching the forum on my main monitor. Now i want to open a new tab , move one of the tabs to my other monitor, open a program or searching an installed program with the taskbar. Sometimes my pc hangs for over 10 seconds. The sound keeps working and i can hear the video continuing to play, but both screens are completley frozen, i cant move the mouse or anything else (although the pc register my movements if you know what i mean, if the picture is frozen and i move my mouse slightly to the left/ right side durring the freeze --> when the pc works again my mouse moved or if i opened a program before the freeze, the program will be started).

                               

                              The 2nd problem is what u described --> i try to open a program and sometimes it takes time til it opens (in that time i can still move my mouse and stuff but if i try to open programs nothing happens , 3-5 seconds later everything opens that i tried to open durring the "small freeze")

                               

                              I only had the windows defender , now kaspersky internet security --> uninstalling kaspersky didnt change anything. I dont have a network card/drive besides the one on the mainboard.

                              • Re: Ryzen AMD balanced power plan problems
                                poedder

                                Well since high performance mode has the same harddrive settings than the balanced power plan, that didnt solve it... i mean the freezes happen a lot less than they used to a few days ago but 5min ago i had another freeze (the more the pc is running, the less freezes i got)... but every freeze is just so ******** annoying since the pc was expensive and i want a 100% working pc :S

                                • Re: Ryzen AMD balanced power plan problems
                                  poedder

                                  I tested it without oc (so default settings) which also resulted into a few freezes... dunno why stresstest run perfectley fine... currently running a p-state oc with my ryzen using 1,177 - 1,199 volt @ 3,8 Ghz

                                  • Re: Ryzen AMD balanced power plan problems
                                    poedder

                                    Since my first rig with the same ram also had various freezes --> do you think the ram may cause problems? although every ram stresstest resulted without errors? ( i only let the ram test run for like 3 hours, so i cant say for 100%, but since the new pc has the same problems with everything new except the ram, that can be the only explanation i have)

                                      • Re: Ryzen AMD balanced power plan problems
                                        stacey.leibermann

                                        Anything can theoretically be a problem; the trick is isolating it, and diagnosing it.  Without any spare hardware to play with, it's harder to figure out, but here we go.

                                         

                                        Put all hardware to default (no overclocking anywhere), if you have watercooling, make 10000% sure the pump is always 100% (I'd probably just connect it directly to the PSU), and remove all non-essential hardware (random Bluetooth dongles, fancy soundcards, SATA expander, USB hubs, USB sticks, external harddrives, garmin watch, etc etc.  If possible, you want PSU, motherboard, CPU, RAM, and just your main drive (but don't remove secondary drives if it's going to break things).

                                         

                                        Make sure all components are operating in their happy place; power levels are good, and temps are good.  This can all be monitored with a ton of software, but I like HWMonitor personally; you'll have all of your fanspeeds, temps, and random other data all in one easy-to-read spot.  From here, you have a base-line, knowing that all of the external factors to your system are basically ok.

                                         

                                        From here, you pick a component to test.  You said you already tested RAM, but RAM "CAN" be finicky.  Since you're overclocking your chip, I presume you're "overclocking" your RAM (aka: not running it at 2133), so maybe try putting all of that back to AUTO and see if anything is resolved.  Any memtest should be run "overnight" (aka: a long time); I personally believe you want to at least get through your RAM 3x with 0 errors; I usually shoot for "more than 5", if I have the time.

                                         

                                        OCCT has a PSU test, but it doesn't really test your PSU (IMO), unless you're 100% sure everything else is stable.  I'd skip testing PSU, and instead see what the PSU us doing during GPU/CPU tests.

                                         

                                        If it's not RAM, its starting to sound like videocard crashing, and rebooting.  I was getting something odd with my 1070 that was similar, but when it came back up, I got an audible crash report.  With my 4770k, using the iGPU, it did EXACTLY what you are talking about, with no crash report, until the most recent drivers (most recent being probably 2 years ago now).  Stupidly, with both videocards, it was actually the DP cables that were at fault.  Sometimes problems lie in silly places.

                                         

                                        CPU / GPU are super easy to test, thankfully.  For CPU, I use OCCT; simple, and when it detects a crash, it makes some charts showing what basically every sensor in your computer was saying when it crashed.  With those charts, you're looking for fanspeeds that drop randomly, voltages that are erratic, or really high temps.  For GPU, I run FurMark; gets the card nice and hot, while you get to see information on what's going on with your card; in general, it doesn't take long for the card to start doing weird stuff.  Both of these software packages might be pretty old by today's standards, so maybe some Googling would get you something better, but I like them, and use them when I have issues.

                                         

                                        To me, it doesn't sound at all like motherboard/chip (at least, not that they're faulty).  It does either sound like your videocard is crashing; or your bus speeds are messed up for some reason; or something else is crashing, holding your system bus hostage, which is then starving your videocard of much wanted data.

                                          • Re: Ryzen AMD balanced power plan problems
                                            poedder

                                            Hello stacey,

                                             

                                            Again thanks for your answer!

                                             

                                            Pump is running at 100% all the time (connected it via 3 pin on the aio_pump header that lets the pump run at 100%). I already put everything to default a few days ago except the ram.. so i should definitley do that! (last time i overclocked the ram again since i thought it would be cpu-oc related), if the problems are not occuring anymore i will prolly buy another one and send these ones back... power levels according to hwmonitor (i always have it open ) are ok, temps are :

                                             

                                            CPU : ~29-33 idle (spikes durring windows to like 40 for like a second but i read that this is normal, isnt it?) | ~ 39-43 after long gaming sessions (fans barely spinning)| ~ max 60 after dunno but i guess around 2 hours of prime95 (fans at full speed)

                                            GPU: ~28-33 idle | ~ around max. 53  (mostly 50-51ish) after long gaming sessions | ~ also max 60 ~ 63 (heavy load aka furmark) degrees after stresstests (radiator fan full speed at 60 degrees).

                                             

                                            I dont have anything unnecessary connected. Only mouse, keyboard, 1 x dvi ,1 x hdmi cable and my lan-cable. So from this point i know that its not temperature / voltage related..

                                             

                                            I think i skip testing the psu since power levels are perfect and i never had a problem with be quiet! psus , especially not with their best product-line.

                                             

                                            As said i didnt downclock the ram and will do / test that (would u personally use memtest86 or just memtest (the one that lets u test the ram in windows)

                                             

                                            Already tested cpu via prime95 and my graphicscard with benchmarks (valley, heaven and furmark, although i dont like furmark that much)

                                             

                                            My first ryzen pc with a 1080 ti also crashed a few times :/ (i sent it back due to the 1080 ti from zotac with dual fans was running extremley hot in general).now i have a 1080 and i doubt that both were faulty... And thats why i am really depressed right now... there must be something im not doing right (i installed the chipset driver via express installation -> is there a driver i dont need?).

                                            Both pcs were , besides ram, completley different, yet both have the exact same error.. so there cant be anything faulty besides the ram or i am too stupid to install everything accordingly (only driver i didnt install was the raid driver since i use my ssds in ahci mode)

                                             

                                            But im curious: if the pc would have faulty components (or if the ram couldnt handle 2933 mhz oc), shouldnt it crash in high performance mode too? I mean if its not stable, shouldnt the pc crash regardless of thewindows settings?

                                             

                                            Im no expert but in ryzen power plan ,i let the minimal frequency run at 20% ( so around 1500mhz per core) sometimes (even in windows) could it be that the processor reacts to slow for sudden load like loading up a game or videos ? so the frequency switches too slow? (i used a guide for overclocking (was new to p-state, although i think i know it now.. the guide-creator used the same config but added a bit more voltage since his cpu was worse at oc than mine, other than that i have identical settings (guide was highly liked and ppl were running their systems fine with it)

                                            • Re: Ryzen AMD balanced power plan problems
                                              poedder

                                              Ok nvm, so i just started cinebench again and let it run a few times... now following happened: cinebench showed me that a bug occured and for detailed information, i should check the log-document (will check it after a restart)

                                               

                                              I have to restart since after this test, my pc froze and now some programs look like this : Imgur: The most awesome images on the Internet

                                               

                                              I couldnt see numbers in hw monitor / cinebench nor paint. Mabye my oc isnt as stable as i thought ?

                                              • Re: Ryzen AMD balanced power plan problems
                                                poedder

                                                Checked my settings again, cinebench crashed since i had the offset wrong.. so the max voltage was 1,177 instead of 1,2 , now at 1,2 it is stable again. (although with 1,177 v high performance crashed once after the 8th try while balanced mode crashed 2 times in 5 trys.) Tomorrow i will try following: lower the ram frequency and run a few stresstests again with 1.2 just to make sure that i didnt mess up the voltage settings (i changed that yesterday night so that is not the reason for the freezes)

                                                 

                                                But the question that i just cant answer still stands: if it works in high performance, shouldnt it work in balanced mode (if that is so the ram cant be faulty and the issue should be software related)

                                                 

                                                Whatever timezone you are: have a nice day / night and i will be back in a few hours! Thank your for your answers in advance!

                                                  • Re: Ryzen AMD balanced power plan problems
                                                    stacey.leibermann

                                                    High performance vs not-high-performance is almost assuredly some random piece of hardware not playing nice.

                                                     

                                                    You need to make your system stable @ all times.  Then, from there, start adding items that might cause instability.  I was recently trying to help a guy who had problems going to sleep; turns out his keyboard wasn't playing nice.

                                                      • Re: Ryzen AMD balanced power plan problems
                                                        poedder

                                                        Hello again,

                                                         

                                                        Forget about the message with the imgur link, i wrote that before the post with me messing up the voltage, but since the post had a link in it, it had to be approved.

                                                         

                                                        I run the ram at 2400 mhz speed now. I will post again if i have any freezes (after that i will change the speed to 2133). If you say that its almost 100% hardware related and, as said, both pcs with completley different components except ram showed the same problems, it has to be the ram then.

                                                         

                                                        I will see if 2933mhz is too much for ryzen atm (seems like ryzen had ram problems although its better now). 2400 is a slight overclock and if it crashes there i put it back to standard 2133. When it crashes again, there has to be sth else causing problems (which also means i was very unlucky and both pcs had a faulty component :S)

                                                         

                                                        What would u recommend for a safe 24/7 voltage for the ryzen 1700 and which load-line-cal do u use? (i use level 3 since lvl 1 or 2 has a very high vdroop (i set the offset to 1,1875 + 0,025, @ lvl1 the voltage is 1,155 volt , at lvl 2 between 1,155 - 1,177v , at lvl 3 between 1,177-1,199v)

                                          • Re: Ryzen AMD balanced power plan problems
                                            poedder

                                            I would like to mention that i didnt have any BSOD / Bluescreens (like zion). Just freezes.