AnsweredAssumed Answered

A required CD/DVD drive device driver is missing

Question asked by hogweed on Sep 17, 2017
Latest reply on Sep 19, 2017 by borndownunder

I know this is an old question, as I’ve seen it on various forums. However, I have now spent virtually a whole day trying the various solutions offered, and none has helped.


I really don’t like W10, for all sorts of reasons. Sorry, I know it’s where you want me to go, but I’ve had it since it became available, and I hate it, so I’ve put a new HDD in my HP envy 15 laptop, and attempted to do a clean install of W7 from an original, unscratched DVD.


However, when it gets to the “Install” button on screen after I get past the language option, I get the dreaded “A required CD/DVD drive device driver is missing” message and can go no further.


I have tried with UEFI/legacy support etc enabled, disabled, every which way; I’ve tried creating a USB stick and doing it that way – nothing works. It always sticks at the same point.


What is actually going on here? Is it REALLY looking for a driver for the DVD or USB stick, or does it really mean something else?


I am not using a USB 3 port, as that was mentioned. Others have suggested obtaining an Intel mass storage driver, but my chipset is AMD.


How do I get past this problem, please?


All help gratefully appreciated.