Isseu with my Radeon Rx480 ( driver isseu ? i hope so seeking for help )

Discussion created by jackz501 on Sep 12, 2017

Describe your system:

  • AMD Graphics Card
    • Radeon (TM) Rx 480 8GB
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software Crimson Edition 17.7.1
  • Display Devices
    • LG UE32850R 3840x2160 @60Hz Active DP to HDMI adapter
    • One line for each display device connected
  • Motherboard + Bios Revision
    • Gigabyte 970A-DS3P v2.0  Bios :
    • AMD FX(tm)-8350 Eight-Core  4.0 GHz
  • Power Supply Unit  Make, Model & Wattage
    • Coolmaster 650W


    • 16GB

Describe your issue:

Goodevening since one week i have a isseu I bought my card 6 months ago still working good just for on isseu

last week i bought this game overwatch all good and all installed the game but when i press play then the isseu starts my entire system goes in a hardlock i need to resest it manualy

i contacted Blizzard support and they told me that m current driver ( 17.9.2 last week ) had isseu and i need to change back to 17.7.1 so i did i used DDU to get rid of any files and installed 17.7.1

tryed to play overwatch same isseu hardlock so i whas oke this aint good. i can play other games fine no problems at all. so i make a new ticket to blizz to tell them the stepps dindt work and i need to send them new MSInfo32 and Diaxg again so i did and waited for them to respond mean while i installed a new clean version of windows 10 installed  every update of windows new AMD 17.7.1 Driver downloaded overwatch again and bammm hardlock. at that time they had replied back to my ticket and they told me it aint there game i got TDR erros so i whas ow now thats not good and they told me either contact AMD support for help or go back to the retailer where i bought my GPU.

and i went to the local Computer store to check my system out for and defects then jsut the hard lock when i want to play overwatch

turns out there is nothing wrong with my system my card is good my cpu is good my ramm is working as is should so they told me its a software isseu

so i hope any can help me out or know a solution to my problem.


Greetings Jackz