AnsweredAssumed Answered

My new Ryzen 5 1600 machine is freezing randomly

Question asked by donrtowery on Sep 9, 2017
Latest reply on Sep 18, 2017 by anthonys

Not real sure what can be done about this.  I researched all the parts before I purchased them.  On the AMD QVL, it shows my ram as being compatible, which is why i purchased it, but when I go to the ram manufacturer website, its not listed as being compatible.


My machine is freezing randomly.  sometimes it gives the "clock_watchdog_timeout" error, sometimes it doesnt.  I've reinstalled windows multiple times, used different hard drives, cpu temp never goes above 60 c even when under heavy load, its 40 - 45 c at idle.  I downloaded and installed the creators update for windows, which some people said has helped.  I've flashed the bios of the mainboard to the most recent version, updated the chipset and all other drivers.  I've run memtests and the memory is fine.  I think the only thing left is compatibility issue.


How could AMD list the memory as compatible but the memory vendor says no? 


Mainboard Gigabyte GA-AX370 K3

CPU Ryzen 5 1600

memory Corsair Vengeance LPX CMK16GX4M2B3200C16 V5.39