3 Replies Latest reply on Sep 1, 2017 10:24 AM by kingfish

    photoshop often crash with hp notebook 15-ab062nl (M4U56EA)

    matteoraggi

      hi, I changed multiple versions of photoshop for tests and evryrone of them crah: cc 2015 2017, and some cs too.

      All of them are crashing every 5-100 minutes casually.

      It happen iwth the standard windows configuration ancd with the hp configuration too, if instead I install the AMD drivers, things are not goign better and also browser and other apps are locking and then crashing, photoshop instead is freezing more often and then I have to kill it trough CTRL+ALT+TAB.

      My HP notebook model is: 15-ab062nl (M4U56EA).

      My windows version is MS Windonws 10 home 64 bit.

      The video card of this notebook is: AMD Radeon R7 M360 (RAM: 2 GB DDR3 dedicated), here the full configuration of this laptop:

      HP Pavilion Notebook 15-ab062nl Caratteristiche tecniche del prodotto | Assistenza clienti HP®