Second, by your Post, it seems to be a Bluetooth issue. I don't believe this is the correct Forum for your post. If you have a Bluetooth card or Motherboard that supports Bluetooth, you need to go to their manufacturer Support site and see if they have the proper Bluetooth drivers. If your Bluetooth is made by Intel, Intel has a driver update tool you can use to install the latest Intel Bluetooth driver.
This is just general suggestions since I don't know your computer specs or Windows OS your running.