None at AMD support aware of this issue? There are many threads on forums from different motherboard partners and so far I have not found from any, AMD nor it's partners any solution.
Makes me wonder if this is just a sign of something bad about certain chips that gets thrown under the rug because not everyone one gets this bug, those who get it see this problem in different ranges of voltages from each other using totally different setups (motherboard makers, model, bios, etc). It is something common to a certain"batch" of cpu's.
I really would appreciate an official stance of AMD support in this issue.
Happens to me as well but only when over-clocking past 3.7ghz. Fix for me is to use offset voltage.
I'm using offset as well but still happens. Actually, I found out that if I shut down my PC instead putting it to sleep it doesn't get stuck....at least so far. Maybe is something related to power states. It's kind of frustrating because I wanna support AMD and like ryzen, I think is an amazing platform, but this issue is frustrating.
I have this same bug. I have read all I can find about it online, it seems it can happen to all motherboard brands and all skews of Ryzen CPU's. On both the overclock.net R7 owners club and R5 owners club there are many examples of these CPU's locking at 1.5ghz or 2.2ghz after hitting a specific voltage on core when overclocking. The strange thing is it seems to be a different voltage for each individual to activate bug. For me it is 1.3v on the core, anything more than that regardless of multiplier it locks at 1.5ghz. I have tried a clean Win 10 install (twice), every BIOS released for my motherboard, the AMD chipsets 17.10 and 17.30, Ryzen balanced plan, balanced power plan, power saver power plan to no impact.
The only work around I have found is using Ryzen Master, I am able to apply what ever voltage I want. I have been able to use BIOS plus Ryzen Master to acheive nice OC's or just using Ryzen Master. I like the combination of BIOS and Ryzen Master for LLC settings and DOCP for RAM. I contacted Asus support and they told me "We do not support overclocking sorry" Hopefully someone post a "fix" for this here. Good luck
anyone with this bug is recommended to contact their motherboard manufacturer technical support, it requires a bios update and they should be able to help you
Asus will not offer any support for overclocking. I have spoken to several reps via email and online chat about this issue. No help there. Both jjfreites and I are using the most current BIOS. I am on Asus x370-A Bios 805, R5 1600
it often happens if you go over 1.3v vcore on affected boards, test with frequency at stock and increase vcore to 1.32.
Ok, so I have been testing quite a lot in the free time. In total, I have installed on the same motherboard 3 different CPUs, 2 x 1700 and 1x 1700X. The bug seems to be specific to the 1700 CPUs as, in one case, I can't set any offset values above 1.41 V core because it will lock in the 15.5x multiplier while in the other one this happens as long as I try to set my VCore via offset to any value but not if I use the manual option. On the other hand, this does not happen when I use the 1700X. Curiously, while I need 1.4 V Vcore to get the 1700X stable @ 3.8 GHz, the same value was enough to get one 1700 to 3.9GHz and the second 1700 is running @ 4.1GHz 24/7 without breaking a sweat with max.temps in BF1 after 2 hours sessions reaching 69 C using a Kraken x62 V2 in silent mode. A bug in the BIOS or the chips? Open question but so far AMD is not talking about this.
Ryzen 7 1700
Crosshair VI Hero, BIOS 1701 x64, 09/22/2017
I first tried Extreme Tweaker but that I got stuck with the 15.5 multiplier.
This fixed it for me:
Instead of Extreme Tweaker I started EZ Tuning Wizard > F10 to save settings > boot to Windows > tested > frequency all right > back to BIOS > this time I go to Extreme Tweaker > now when I increase the CPU Core Ratio frequency stays correct when I boot to Windows
Hope this helps
I have the same problem, on BIOS I can set my Ryzen 7 1700 up to 4,0 Ghz, I tryed 3,8 and 3,9 Ghz at some vcore values, but any value that I set on BIOS when I Windows start my clock alwyas is around 1,5 Ghz and multiplier is 15,5. I alreayd install the AMD Chipset and using Ryzen Balanced Energy options...none fix my issue.
I can use 3,7 Ghz using vcore on auto, CPU-Z shows 3,7Ghz and vcore 1,17v.
Ryzen 7 1700 + Wraith Spire (I'll replace for a Cooler Master Hyper 212x soon)
2x8GB G.Skill Ripjaws V 3200@2933 (stability)
Samsung 960 Evo 250GB
Asus Rog Strix RX 580 8 GB
Anyone have a solution for this issue?