0 Replies Latest reply on Aug 16, 2017 4:50 PM by hioctave

    Black Screen While Playing Games


      As of yesterday my computer has been crashing to a black screen while playing video games and can only be fixed by hard reset. The problem started appearing after daily crashes of DX11 in FFXIV, I don't know if this began to take a toll on my GPU or not. I've tried multiple solutions such as cleaning out fans of the GPU/CPU, reapplying thermal paste, switching PCI ports, downgrading drivers, etc. but nothing seems to work.  I'm out of ideas and would like to ask the forums before investing in a new GPU. Any help would be appreciated, thanks in advance.


      My specs are:

      • GPU: MSI R9 380 2G
      • OS: Windows 10 64bit
      • Driver:  Radeon Software Crimson ReLive Edition 17.7.2
      • Display: Acer G227HQL
      • Mobo: ASROCK Fatal1ty Z97 Killer; American Megatrends Inc. P2.20, 5/12/2015
      • CPU: Intel Xeon
      • PSU: EVGA SuperNOVA NEX 650W 80+ Gold
      • RAM: 8GB