1 Reply Latest reply on Oct 10, 2017 8:35 AM by amdmatt

    Screen going black randomly and computer crashing

    andyd273

      I've been experiencing a lot of screen blackouts and outright system locking since upgrading to a Radeon RX470.

      I've had my card RMA'd, and called support about my screen, just to make sure.

       

      System Info:

       

      Radeon Software Version - 17.1.1

      Radeon Software Edition - Crimson ReLive

      Windows Version - Windows 10 (64 bit)

      System Memory - 16 GB

      CPU Type - Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz

      Graphics Card Manufacturer - Powered by AMD

      Graphics Chipset - Radeon (TM) RX 470 Graphics

      Device ID - 67DF

      Vendor ID - 1002

      SubSystem ID - E347

      SubSystem Vendor ID - 174B

      Revision ID - CF

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 2.0 x16

      BIOS Version - 015.050.000.000

      BIOS Part Number - 113-1E3470U.S61

      BIOS Date - 2016/09/22 00:03

      Memory Size - 8192 MB

      Memory Type - GDDR5

      Memory Clock - 2000 MHz

      Core Clock - 1206 MHz

      Total Memory Bandwidth - 256 GByte/s

      Memory Bit Rate - 8.00 Gbps

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

      Radeon Settings Version - 2017.0424.2119.36535

      Driver Packaging Version - 17.10.1731-170424a2-313676E-WU-Template-1710

      Provider - Advanced Micro Devices, Inc.

      2D Driver Version - 8.1.1.1599

      Direct3D® Version - 9.14.10.01261

      OpenGL® Version - 6.14.10.13474

      OpenCL™ Version - 22.19.162.4

      AMD Mantle Version - 9.1.10.0189

      AMD Mantle API Version - 102400

      AMD Audio Driver Version - 10.0.1.1

      Vulkan™ Driver Version - 1.5.0

      Vulkan™ API Version - 1.0.39

       

      One thing I've noticed is that I keep getting the "application has been blocked from accessing graphics hardware" error regarding Visual Studio (devenv.exe).

      Occasionally it's other programs, but that one is the most common.

       

      Hoping there are some other trouble shooting steps I can check to try to figure out what is going on.