AnsweredAssumed Answered

Screen going black randomly and computer crashing

Question asked by andyd273 on Aug 9, 2017
Latest reply on Oct 10, 2017 by amdmatt

I've been experiencing a lot of screen blackouts and outright system locking since upgrading to a Radeon RX470.

I've had my card RMA'd, and called support about my screen, just to make sure.

 

System Info:

 

Radeon Software Version - 17.1.1

Radeon Software Edition - Crimson ReLive

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - Radeon (TM) RX 470 Graphics

Device ID - 67DF

Vendor ID - 1002

SubSystem ID - E347

SubSystem Vendor ID - 174B

Revision ID - CF

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 2.0 x16

BIOS Version - 015.050.000.000

BIOS Part Number - 113-1E3470U.S61

BIOS Date - 2016/09/22 00:03

Memory Size - 8192 MB

Memory Type - GDDR5

Memory Clock - 2000 MHz

Core Clock - 1206 MHz

Total Memory Bandwidth - 256 GByte/s

Memory Bit Rate - 8.00 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

Radeon Settings Version - 2017.0424.2119.36535

Driver Packaging Version - 17.10.1731-170424a2-313676E-WU-Template-1710

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1599

Direct3D® Version - 9.14.10.01261

OpenGL® Version - 6.14.10.13474

OpenCL™ Version - 22.19.162.4

AMD Mantle Version - 9.1.10.0189

AMD Mantle API Version - 102400

AMD Audio Driver Version - 10.0.1.1

Vulkan™ Driver Version - 1.5.0

Vulkan™ API Version - 1.0.39

 

One thing I've noticed is that I keep getting the "application has been blocked from accessing graphics hardware" error regarding Visual Studio (devenv.exe).

Occasionally it's other programs, but that one is the most common.

 

Hoping there are some other trouble shooting steps I can check to try to figure out what is going on.

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