AnsweredAssumed Answered

Can not create RMA request because of a server error

Question asked by leschi on Aug 5, 2017
Latest reply on Jan 31, 2018 by shinobi

hi, my new Ryzen processor has a defect. I would like to open an RMA case and use the form created by AMD (


When I send this request I get an email with the following content: rejected your message to the following e-mail addresses:

A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.



Received: from atlspsefepv01 ( by ( with Microsoft SMTP Server id 14.3.339.0; Sat, 5 Aug 2017 11:55:34 -0400 MIME-Version: 1.0 From: <> To: <TECH.ATLCQ1SUPPORT@AMD.COM>, <>, <> Date: Sat, 5 Aug 2017 10:55:33 -0500 Subject: Warranty Service Request Content-Type: multipart/mixed; boundary="--boundary_1_6a84e27b-943d-4ec8-a56d-b1c939747f8b" Message-ID: <> Return-Path: 


Original-Recipient: rfc822;TECH.ATLCQ1SUPPORT@AMD.COM

Final-Recipient: rfc822;

Action: failed

Status: 5.0.0

Diagnostic-Code: smtp;554 Cannot process message in SAP System

Remote-MTA: dns;


what should I do? Is this problem known?


best regards