14 Replies Latest reply on Jan 31, 2018 1:12 AM by shinobi

    Can not create RMA request because of a server error


      hi, my new Ryzen processor has a defect. I would like to open an RMA case and use the form created by AMD (http://support.amd.com/en-us/warranty/rma).


      When I send this request I get an email with the following content:

      ATLCRQASDC00.amd.com rejected your message to the following e-mail addresses:

      A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.



      Received: from atlspsefepv01 ( by satlexdag04.amd.com ( with Microsoft SMTP Server id 14.3.339.0; Sat, 5 Aug 2017 11:55:34 -0400 MIME-Version: 1.0 From: <poechinger@gmail.com> To: <TECH.ATLCQ1SUPPORT@AMD.COM>, <tech.support2@amd.com>, <Tech.support@amd.com> Date: Sat, 5 Aug 2017 10:55:33 -0500 Subject: Warranty Service Request Content-Type: multipart/mixed; boundary="--boundary_1_6a84e27b-943d-4ec8-a56d-b1c939747f8b" Message-ID: <93e1cd88-4783-44db-b4e5-191a5dda4b66@SATLEXDAG04.amd.com> Return-Path: poechinger@gmail.com 


      Original-Recipient: rfc822;TECH.ATLCQ1SUPPORT@AMD.COM

      Final-Recipient: rfc822;tech.atlcq1support@atlcrqasdc00.amd.com

      Action: failed

      Status: 5.0.0

      Diagnostic-Code: smtp;554 Cannot process message in SAP System

      Remote-MTA: dns;ATLCRQASDC00.amd.com


      what should I do? Is this problem known?


      best regards