AnsweredAssumed Answered

17.7.2 is not working with "A10-8780P APU" (at least in my computer)

Question asked by jengador on Aug 2, 2017
Latest reply on Oct 24, 2017 by ivan23

Product name

HP Pavilion Notebook - 15-ab103nt (ENERGY STAR)


AMD Quad-Core A10-8780P APU (2 GHz, up to 3.3 GHz, 2 MB cache)

Memory, standard

8 GB DDR3L SDRAM (1 x 8 GB)

Video Graphics

AMD Radeon R7 M360 Graphics (2 GB DDR3 dedicated)

Hard Drive

1 TB 5400 rpm SATA

Optical drive

SuperMulti DVD burner

Windows 10 64Bit.

     As you can see I have APU product. According to "17.7.2 release notes" 17.7.2 can be downloaded to my computer. But after I download it, device manager shows Yellow Exclamation (Code 43). I have been waiting for this patch since April(17.4.3). What should I do. (I tried to delete all the drivers with DDU then clear setup with 17.7.2, it didn't work either.) The last patch worked with my computer is 17.4.3.

Edit: Both of the drivers(R7 M360&R7 Graphics) show Yellow Exclamation.


If it is needed my product with details: