4 Replies Latest reply on Aug 17, 2017 12:52 PM by mstrass

    Radeon Pro wx4100 Blackout

    mstrass

      Hello everybody,

      we have recently renewed our CAD System, HP Z240 HP 272Q Monitor and AMD Radeon pro 4100.

       

      We have massive problems with screen blackouts, in a dual monitor setting, concerning only the HP Display at recommended resolution. The FHD monitor doesnot blackout at all. We experience about 40 to 50 blackouts a day which is absolutely unbearable.

       

      We actally upgraded every part of the system to the most recent drivers and everything else possible, however no result so far. The display port cable was also renewed.

       

      Could anybody here give me a hint about what to do?

       

      Thanks so far

        • Re: Radeon Pro wx4100 Blackout
          amdmatt

          Adding our Firepro expert to see if he has any suggestions. fsadough

            • Re: Radeon Pro wx4100 Blackout
              mstrass

              Thanks for the reply! No chance to send Email because your server rejects our Emails

               

              These blackouts occur on a totally irregular kind of random timespan. Either one monitor (2 Screen installation) blacks out and returns to display the screen again. There is no noticable pattern.

               

              I actually changed the grafic card to a NVidia P1000 and the blackouts never happened again. Testing the 4100 now on a separate system, having the same problem again, in a totally different environment.

               

              Working under these conditions is not exactly comfortable, but rather disturbing!

               

              Switched the test system back to a NVidia NV510 and all blackouts are gone!

               

              So far so good! What now?

               

              Just in case you are asking, we used the latest drivers 17 Q3 from the AMD Homepage, starting with Series 16, via the 17 Q1 Q2 etc.

               

              Kind regards

            • Re: Radeon Pro wx4100 Blackout
              fsadough

              You seem to be representing a company. Please PM me your full contact info.

                • Re: Radeon Pro wx4100 Blackout
                  mstrass

                  Thanks for the reply! No chance to send Email because your server rejects our Emails

                   

                  These blackouts occur on a totally irregular kind of random timespan. Either one monitor (2 Screen installation) blacks out and returns to display the screen again. There is no noticable pattern.

                   

                  I actually changed the grafic card to a NVidia P1000 and the blackouts never happened again. Testing the 4100 now on a separate system, having the same problem again, in a totally different environment.

                   

                  Working under these conditions is not exactly comfortable, but rather disturbing!

                   

                  Switched the test system back to a NVidia NV510 and all blackouts are gone!

                   

                  So far so good! What now?

                   

                  Just in case you are asking, we used the latest drivers 17 Q3 from the AMD Homepage, starting with Series 16, via the 17 Q1 Q2 etc.

                   

                  Kind regards