2 Replies Latest reply on Aug 9, 2017 11:17 AM by prancinpwney

    RX 580 Black screen when gaming PUBG


      First of all thanks for trying to help


      Fresh build, everything new 2 weeks before the issue started

      All drivers are updated through MSI software and Radeon software and Microsoft


      I pretty much bought this thing just for playing Player Unknown's Battle Grounds and so far that's the only time I'm getting the black screen so I'm assuming its happening when the GPU is pushed hard for a while as it hasn't happened while just browsing the web


      Was using a 27" no name monitor on HDMI and it was fine while gaming. 2 weeks later my MSI G27C shows up and OBVIOUSLY the first thing I'm going to do is try playing with Freesync enabled. BAM! Monitor turns black but audio and USB inputs are still working several times while gaming.



      Windows 10

      i7 7700k

      MSI RX580

      SSD boot drive

      2tb extra disk

      MSI B250M Bazooka MS-7a70

      8gb of ram

      600w p/s


      Let me know what to chase and I'll go for it. My first test is going to be playing PUBG with Freesync turned off


      Edit: Okay it happened with freesync off also


      Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

        • Re: RX 580 Black screen when gaming PUBG

          Try setting the GPU Power limit at +50% in Wattman and ensuring you are using Crimson 17.7.2.

            • Re: RX 580 Black screen when gaming PUBG

              Oddly enough about 10 minutes after I did that for PUBG's profile wattman it did a brief black screen while just browsing the web for the first time that I can remember. Fairly sure that should be unrelated. I've tried 3 different DP cables all of them did it. Did fresh reinstall of Crimson with DDU last night. I've tried decreasing the freesync range of my monitor to keep the FPS matching as this G27C monitor only has a range of 90-144 and I'm running 60-90 in PUBG but that didn't help prevent the black screen and actually caused the screen to flicker a lot when I dropped it down to 40hz on the low end. I'll try slowly bumping it down from 90 till I get flickering again.