When I am playing a game or the GPU is under a decent amount of stress (ran a GPU stress test program) after a very short duration the screen will go black for a moment. After which the screen returns however, whatever it was that I was playing has crashed. So far I have attempted to measure the temperature when it is under stress but it seems that there is no real correlation as it will occur sometimes when the GPU is at 65 degrees and sometimes when its at 75 degrees. Though it should be noted that it did reach 80 degrees at one stage before it had the black screen.
I also tried to monitor the CPU, the temperature does not seem to be high enough to cause any issue, also the CPU usage doesn't seem to go high either when it occurs. However, the disk usage does quite often go to 100% for when the black screen occurs though it is quite hard to be concise due to the fact that the computer will go unresponsive for a while and be extremely slow even after the black screen.
As I was writing this it happened again, this time while watching videos on youtube, not even full screen and what I was watching is not what I would call visually demanding. I have checked my WhoCrashed reports and found this:
crash dump file: C:\WINDOWS\Minidump\072817-29359-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xF7F8)
Bugcheck code: 0x116 (0xFFFFBB0651BFF4A0, 0xFFFFF805CDC3F7F8, 0x0, 0xD)
file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0316467.inf_amd64_3d8fbd78102e53d7\atikmpag.sys product: AMD driver company: Advanced Micro Devices, Inc. description: AMD multi-vendor Miniport Driver Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
Did give google a go at what is suggested though it seems to be more aimed toward if there is an error that appears in the bottom right over the taskbar. If you think it may be worthwhile I will do what most seem to suggest if you receive that error.
Any help is appreciated
Windows 10 64bit
Motherboard: ASUS ROG STRIX B350-F GAMING
Bios Version: 0223 x64
RAM: Corsair Vengeance LPX 2x4GB DDR4
Processor: AMD Ryzen 5 1600x
CPU Fan Hyper TX3 Evo
GPU: AMD Sapphire R9 380 4gb
PSU: Corsair 500w
1TB Hard drive
Radeon Software Version - 17.7.2
Unfortunately not too sure how to check monitor in detail.
Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.