2 Replies Latest reply on May 23, 2018 11:08 AM by iamheath

    RX 470 Graphics Black Screen When Gaming


      When trying to play Everquest 2, LoTRO and Guild Wars 2, I get a black screen after about 5 minutes of game play and have to kill the game in task manager and re-login. At times my system will freeze and I have to do a hard boot. I have used DDU and uninstalled current drivers and installed several older version, but that didn't help me, so I put the driver back to the most recent. Below is my Dxdiag info on the motherboard and GPU if that helps. Any tips are appreciated.


      Thanks - Jeff



      System Information


            Time of this report: 7/22/2017, 16:41:55

                   Machine name: DESKTOP-IGN8GDP

                     Machine Id: {F20E107C-40FA-43BD-8F60-F142B462F16C}

               Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)

                       Language: English (Regional Setting: English)

            System Manufacturer: Gigabyte Technology Co., Ltd.

                   System Model: To be filled by O.E.M.

                           BIOS: FD

                      Processor: AMD FX(tm)-6300 Six-Core Processor              (6 CPUs), ~3.5GHz

                         Memory: 16384MB RAM

            Available OS Memory: 16342MB RAM

                      Page File: 3844MB used, 14930MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: DirectX 12

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

             System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                       Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Not Supported

                 DxDiag Version: 10.00.15063.0000 64bit Unicode




      DxDiag Notes


            Display Tab 1: No problems found.

              Sound Tab 1: No problems found.

              Sound Tab 2: No problems found.

                Input Tab: No problems found.



      DirectX Debug Levels


      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)



      Display Devices


                Card name: Radeon (TM) RX 470 Graphics

             Manufacturer: Advanced Micro Devices, Inc.

                Chip type: AMD Radeon Graphics Processor (0x67DF)

                 DAC type: Internal DAC(400MHz)

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_2373148C&REV_CF


      Device Problem Code: No Problem

      Driver Problem Code: Unknown

           Display Memory: 12215 MB

         Dedicated Memory: 4044 MB

            Shared Memory: 8171 MB

             Current Mode: 1920 x 1080 (32 bit) (59Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: S24B350

               Monitor Id: SAM08D8

              Native Mode: 1920 x 1080(p) (60.000Hz)

              Output Type: HDMI

              Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0313745.inf_amd64_133311ca362c9cc6\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313745.inf_amd64_133311ca362c9cc6\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313745.inf_amd64_133311ca362c9cc6\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313745.inf_amd64_133311ca362c9cc6\amdxc64.dll

      Driver File Version: 22.19.0162.0004 (English)

           Driver Version:

              DDI Version: 12

           Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

             Driver Model: WDDM 2.2

      Graphics Preemption: Primitive

      Compute Preemption: DMA

                 Miracast: Not Supported

      Hybrid Graphics GPU: Not Supported

           Power P-states: Not Supported

        Driver Attributes: Final Retail

         Driver Date/Size: 4/23/2017 8:00:00 PM, 1676248 bytes

              WHQL Logo'd: Yes

          WHQL Date Stamp: Unknown

        Device Identifier: {D7B71EE2-249F-11CF-3877-D10373C2DB35}

                Vendor ID: 0x1002

                Device ID: 0x67DF

                SubSys ID: 0x2373148C

              Revision ID: 0x00CF

      Driver Strong Name: oem18.inf:cb0ae414afaa5b86:ati2mtag_Polaris10DS:\ven_1002&dev_67df&rev_cf

           Rank Of Driver: 00D12000

              Video Accel: ModeMPEG2_A ModeMPEG2_C

              DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeHEVC_VLD_Main10