AnsweredAssumed Answered

RX 470 Graphics Black Screen When Gaming

Question asked by stullsanders on Jul 23, 2017
Latest reply on May 23, 2018 by iamheath

When trying to play Everquest 2, LoTRO and Guild Wars 2, I get a black screen after about 5 minutes of game play and have to kill the game in task manager and re-login. At times my system will freeze and I have to do a hard boot. I have used DDU and uninstalled current drivers and installed several older version, but that didn't help me, so I put the driver back to the most recent. Below is my Dxdiag info on the motherboard and GPU if that helps. Any tips are appreciated.


Thanks - Jeff



System Information


      Time of this report: 7/22/2017, 16:41:55

             Machine name: DESKTOP-IGN8GDP

               Machine Id: {F20E107C-40FA-43BD-8F60-F142B462F16C}

         Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)

                 Language: English (Regional Setting: English)

      System Manufacturer: Gigabyte Technology Co., Ltd.

             System Model: To be filled by O.E.M.

                     BIOS: FD

                Processor: AMD FX(tm)-6300 Six-Core Processor              (6 CPUs), ~3.5GHz

                   Memory: 16384MB RAM

      Available OS Memory: 16342MB RAM

                Page File: 3844MB used, 14930MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.15063.0000 64bit Unicode




DxDiag Notes


      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

        Sound Tab 2: No problems found.

          Input Tab: No problems found.



DirectX Debug Levels


Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)



Display Devices


          Card name: Radeon (TM) RX 470 Graphics

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x67DF)

           DAC type: Internal DAC(400MHz)

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_2373148C&REV_CF


Device Problem Code: No Problem

Driver Problem Code: Unknown

     Display Memory: 12215 MB

   Dedicated Memory: 4044 MB

      Shared Memory: 8171 MB

       Current Mode: 1920 x 1080 (32 bit) (59Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: S24B350

         Monitor Id: SAM08D8

        Native Mode: 1920 x 1080(p) (60.000Hz)

        Output Type: HDMI

        Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0313745.inf_amd64_133311ca362c9cc6\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313745.inf_amd64_133311ca362c9cc6\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313745.inf_amd64_133311ca362c9cc6\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313745.inf_amd64_133311ca362c9cc6\amdxc64.dll

Driver File Version: 22.19.0162.0004 (English)

     Driver Version:

        DDI Version: 12

     Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

       Driver Model: WDDM 2.2

Graphics Preemption: Primitive

Compute Preemption: DMA

           Miracast: Not Supported

Hybrid Graphics GPU: Not Supported

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 4/23/2017 8:00:00 PM, 1676248 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp: Unknown

  Device Identifier: {D7B71EE2-249F-11CF-3877-D10373C2DB35}

          Vendor ID: 0x1002

          Device ID: 0x67DF

          SubSys ID: 0x2373148C

        Revision ID: 0x00CF

Driver Strong Name: oem18.inf:cb0ae414afaa5b86:ati2mtag_Polaris10DS:\ven_1002&dev_67df&rev_cf

     Rank Of Driver: 00D12000

        Video Accel: ModeMPEG2_A ModeMPEG2_C

        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeHEVC_VLD_Main10