AnsweredAssumed Answered

Dual screen blank issue

Question asked by saga286 on Jul 19, 2017
Latest reply on Jul 23, 2017 by saga286

I just bought and installed an RX 580 and I appear to be having an issue.  I have 2 monitors, exactly the same and both connected through DisplayPort.  Sometimes I will come the computer and only turn on 1 monitor when I just need to look at something real quick.  If I find myself staying on longer, I will they turn on my second monitor.  In most cases though, whenever I turn on my second monitor, both monitors will start blinking then they will both go black and lose signal completely.  I would then try to connect an HDMI to the integrated video on the motherboard but I would still get nothing.  This has happened a few times and has required a computer restart to fix.

At one point, the monitors was not receiving a signal at all even after I turned them on both at the same time.


What could be the issue?


I have updated the drivers to the most current.

I do leave my computer on for extended periods as well.


Exact video card is: XFX RX-580P8DFWR