6 Replies Latest reply on Jul 13, 2017 10:26 AM by ray_m

    Relive not showing after installing software?

    meganjp

      Specs:

      Graphics Chipset AMD Radeon R7 Graphics + R7 200 Dual Graphics

      Radeon Software Version 17.1.1

      Radeon Software Edition -- Crimson ReLive

      Windows 10 (64 bit)

       

      Downloaded "whql-win10-64bit-radeon-software-crimson-relive-17.4.4-may3" and did a clean install. Not sure what the non-whql version was, but went for the one mentioned.

       

      I was expecting to see a ReLive option in the Radeon settings panel as per what I have seen on youtube, but it's not their as an option.

       

      Any ideas what I am doing wrong?

          • Re: Relive not showing after installing software?
            meganjp

            Desktop. Not sure if I have an apu or cpu or gpu or any other pu. I have done a systeminfo copy paste if that has the info your asking me for.

             

            OS Name Microsoft Windows 10 Home

            Version 10.0.15063 Build 15063

            Other OS Description Not Available

            OS Manufacturer Microsoft Corporation

            System Name mjp

            System Manufacturer LENOVO

            System Model 90BF000VUK

            System Type x64-based PC

            System SKU LENOVO_PN_90BF000VUK

            Processor AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G, 3500 Mhz, 2 Core(s), 4 Logical Processor(s)

            BIOS Version/Date LENOVO IRKT38AUS, 10/9/2014

            SMBIOS Version 2.8

            Embedded Controller Version 255.255

            BIOS Mode UEFI

            BaseBoard Manufacturer LENOVO

            BaseBoard Model Not Available

            BaseBoard Name Base Board

            Platform Role Desktop

            Secure Boot State On

            PCR7 Configuration Binding Not Possible

            Windows Directory C:\WINDOWS

            System Directory C:\WINDOWS\system32

            Boot Device \Device\HarddiskVolume2

            Locale United States

            Hardware Abstraction Layer Version = "10.0.15063.0"

            User Name IRIS-PC\-Megan-

            Time Zone GMT Daylight Time

            Installed Physical Memory (RAM) 12.0 GB

            Total Physical Memory 10.9 GB

            Available Physical Memory 8.47 GB

            Total Virtual Memory 12.6 GB

            Available Virtual Memory 9.27 GB

            Page File Space 1.69 GB

            Page File C:\pagefile.sys

            Hyper-V - VM Monitor Mode Extensions Yes

            Hyper-V - Second Level Address Translation Extensions Yes

            Hyper-V - Virtualization Enabled in Firmware Yes

            Hyper-V - Data Execution Protection Yes

             

            And display info from sysinfo:

             

            Name AMD Radeon R7 Graphics + R7 200 Dual Graphics

            PNP Device ID PCI\VEN_1002&DEV_6611&SUBSYS_3D791642&REV_00\4&AC7F6AD&0&0011

            Adapter Type AMD Radeon Graphics Processor (0x6611), Advanced Micro Devices, Inc. compatible

            Adapter Description AMD Radeon R7 Graphics + R7 200 Dual Graphics

            Adapter RAM (2,147,483,648) bytes

            Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64

            Driver Version 22.19.162.4

            INF File oem33.inf (ati2mtag_R501DS section)

            Color Planes Not Available

            Color Table Entries 4294967296

            Resolution 2560 x 1440 x 60 hertz

            Bits/Pixel 32

            Memory Address 0xC0000000-0xCFFFFFFF

            Memory Address 0xFEA00000-0xFEAFFFFF

            I/O Port 0x0000E000-0x0000EFFF

            IRQ Channel IRQ 4294967289

            Driver c:\windows\system32\driverstore\filerepository\c0313676.inf_amd64_96bbc33bec5c7fae\atikmpag.sys (22.19.162.4, 516.37 KB (528,760 bytes), 5/16/2017 6:06 PM)

             

            Name AMD Radeon(TM) R7 Graphics

            PNP Device ID PCI\VEN_1002&DEV_130F&SUBSYS_36A017AA&REV_00\3&267A616A&2&08

            Adapter Type AMD Radeon Graphics Processor (0x130F), Advanced Micro Devices, Inc. compatible

            Adapter Description AMD Radeon(TM) R7 Graphics

            Adapter RAM 1.00 GB (1,073,741,824 bytes)

            Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64

            Driver Version 22.19.162.4

            INF File oem11.inf (ati2mtag_Kaveri_DesktopDS section)

            Color Planes Not Available

            Color Table Entries 4294967296

            Resolution 2560 x 1440 x 60 hertz

            Bits/Pixel 32

            Memory Address 0xB0000000-0xFFFFFFFF

            Memory Address 0xD0000000-0xD07FFFFF

            I/O Port 0x0000FF00-0x0000FFFF

            Memory Address 0xFEB00000-0xFEB3FFFF

            IRQ Channel IRQ 4294967290

            Driver c:\windows\system32\driverstore\filerepository\c0313676.inf_amd64_96bbc33bec5c7fae\atikmpag.sys (22.19.162.4, 516.37 KB (528,760 bytes), 5/16/2017 6:06 PM)

                • Re: Relive not showing after installing software?
                  meganjp

                  In the absence of any hints as to what I am supposed to be looking for in the release notes, would I be right in thinking your alluding to the known issues part where it says ???

                  • Radeon ReLive may fail to install on AMD APU Family products or experience a system hang or failure to record when using the recording feature on AMD APU Family products" 

                   

                  I'm guessing because I don't know if have an APU or something else, and the fact the radeon settings panel shows ""Radeon Software Edition -- Crimson ReLive"" installed" means it really isn't but just says it is?

                    • Re: Relive not showing after installing software?
                      kingfish

                      You have a AMD A10-7800 (APU) processor

                      "R7 200 Dual Graphics" tells us nothing....R7 200 is a series...not a specific graphics card. If your graphics card is not listed below, it is not supported.

                      Scroll down:

                      1) Compatible with desktop discrete AMD Radeon™ GCN and Radeon RX 400 Series enabled products with at least 2GB of System Memory, AMD VCE Support and Windows® 7/8.1/10 64 bit operating systems. Radeon ReLive is currently considered "as-is" beta level support for 32 bit operating systems.

                      (2) Compatible with AMD Radeon™ GCN and Radeon RX 400 series enabled products in specified AMD supported titles and applications with Windows® 7/8.1/10. Power saving and temperature reduction results may vary based on system configurations.

                      (3) Compatible with desktop discrete GPU AMD Radeon™R9 Fury series, R9 390 series, R9 380 series, R9 290 series, R9 285, R9 260 series, R7 360, and R7 260 products with Windows® 7/8.1/10.

                      (4) Compatible with AMD Radeon™ GCN and Radeon RX 400 Series enabled products with Windows® 7/8.1/10.

                      (5) Compatible with AMD Radeon™ GCN and Radeon RX 400 Series enabled products with Windows®7/8.1/10.

                      (6) Compatible with AMD Radeon™ R9 285, 290, 290X, 380, 390, 390X, R7 260, 260X, 360, R9 Fury series, and Radeon RX 400 series products with Windows® 7/8.1/10. Requires an AMD FreeSync™ technology certified capable display and AMD graphics product.

                      (7) Compatible with AMD Radeon™ R9 285, 290, 290X, 380, 390, 390X, R7 260, 260X, 360, R9 Fury series, and Radeon RX 400 series products with Windows® 7/8.1/10. Feature is not available worldwide and may not be available in your country or area.

                      (8) Compatible with desktop AMD Radeon™ R9 Fury series, R9 380, R9 390 series, and Radeon RX 400 series products with Windows® 7/8.1/10. Requires an HDR capable display and game content.
                      (9) Requires supported Chrome™ web browser versions with Hardware Acceleration enabled. Compatible with AMD Radeon™ GCN and Radeon RX 400 series enabled products on Windows® 7/8.1/10.

                      (10) Compatible with AMD Bristol, Carrizo and Stoney AMD Family APUs with Windows® 7/8.1/10 and supported Skype™ application.

                      • Re: Relive not showing after installing software?
                        ray_m

                        Based on the product specs I can find online, it appears you have an R7 240, which does not support the Relive component.

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