I bought a new graphics card (radeon rx 550)
the photoshop detect the card, but when i make the photoshop cc 2017 uses the card, the canvas turn black!
the gpu driver version: 17.6.2
any suggestions to solve this issue?
thanks.
I bought a new graphics card (radeon rx 550)
the photoshop detect the card, but when i make the photoshop cc 2017 uses the card, the canvas turn black!
the gpu driver version: 17.6.2
any suggestions to solve this issue?
thanks.
Unfortunately this update doesn’t solve this issue with the Photoshop cc
2017.
I am having this exact same problem, with Photoshop CC 2018 (19.0) and the below settings. Canvas does not appear unless I turn off Use Graphics Processor in PS Performance Settings.
Radeon Software Version - 17.12.2
Radeon Software Edition - Adrenalin
Graphics Chipset - Radeon RX 560 Series
Memory Size - 4096 MB
Memory Type - GDDR5
Core Clock - 1300 MHz
Windows Version - Windows 10 (64 bit)
System Memory - 16 GB
CPU Type - Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
Now on 18.1.1. Same problem. Need help. All of Adobe's troubleshooting points to the AMD driver being the problem.
Radeon Settings Version - 2018.0112.1644.30111
Driver Packaging Version - 17.50.15.01-180112a1-322990E-RadeonSoftwareAdrenalin
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1634
Direct3D® Version - 9.14.10.01316
OpenGL® Version - 6.14.10.13506
OpenCL™ Version - 23.20.15015.1002
AMD Mantle Version - 9.1.10.0237
AMD Mantle API Version - 102400
AMD Audio Driver Version - 10.0.1.6
Vulkan™ Driver Version - 2.0.1
Vulkan™ API Version - 1.0.65
Please try updating to Crimson 17.7.1.