8 Replies Latest reply on Aug 2, 2017 11:14 AM by wlundstrom

    Ryzen 1700 freezing under certain load, or software.

    wlundstrom

      So my PC has been from time and time, especially during heavy load started to stutter this includes everything even audio. and it only happens when i tab in and out from a game, or opening up a software. I have flashed the latest BIOS, checked the bios configuration with ram timings and everything but nothing seems to help. The only time i cant recreate this issue is when i uninstall the radeon crimson graphic driver, everything seems to be working fine from then. Im running windows 10 pro with all updates and chipset drivers installed. Ive also tried changing mouse and flashing the latest EFI bios on my R9 fury X

      Specs:

      AMD Ryzen 7 1700 3.7 GHz 20MB

      R9 Fury X

      MSI X370 KRAIT GAMING

      Corsair 16GB (2x8GB) DDR4 3200MHz CL16 Vengeance

      Corsair CX750W Modular

      120gb Corsair SSD

      1TB HDD 7200rpm 64MB

        • Re: Ryzen 1700 freezing under certain load, or software.
          xeleron

          I suspect a DPC latency problem,can you check what system timer is used by windows?Check in BIOS if you have a setting called HPET (High Precision event Timer) and try changing the setting from on to off (or the other way around).

          • Re: Ryzen 1700 freezing under certain load, or software.
            wlundstrom

            I managed to get something useful out of latencymoon, but since its windows related files and that i have reinstalled my system a million times without any progress, im about to give up since i literally have tried everything. Heres a screenshot and photo from latencymoon if its to any help

             

             

             

            e12182430c84bba39522b9111548e45f.png

            _________________________________________________________________________________________________________

            CONCLUSION

            _________________________________________________________________________________________________________

            Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.

            LatencyMon has been analyzing your system for  19:03:52  (h:mm:ss) on all processors.

             

             

             

             

            _________________________________________________________________________________________________________

            SYSTEM INFORMATION

            _________________________________________________________________________________________________________

            Computer name:                                        DESKTOP-7PRIKUF

            OS version:                                           Windows 10 , 10.0, build: 15063 (x64)

            Hardware:                                             MS-7A33, MSI, X370 KRAIT GAMING (MS-7A33)

            CPU:                                                  AuthenticAMD AMD Ryzen 7 1700 Eight-Core Processor

            Logical processors:                                   16

            Processor groups:                                     1

            RAM:                                                  16333 MB total

             

             

             

             

            _________________________________________________________________________________________________________

            CPU SPEED

            _________________________________________________________________________________________________________

            Reported CPU speed:                                   30 MHz

             

             

            Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

             

             

             

             

            _________________________________________________________________________________________________________

            MEASURED INTERRUPT TO USER PROCESS LATENCIES

            _________________________________________________________________________________________________________

            The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

             

             

            Highest measured interrupt to process latency (µs):   6888,110193

            Average measured interrupt to process latency (µs):   4,744225

             

             

            Highest measured interrupt to DPC latency (µs):       6849,880840

            Average measured interrupt to DPC latency (µs):       1,616864

             

             

             

             

            _________________________________________________________________________________________________________

            REPORTED ISRs

            _________________________________________________________________________________________________________

            Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

             

             

            Highest ISR routine execution time (µs):              306,680

            Driver with highest ISR routine execution time:       Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

             

             

            Highest reported total ISR routine time (%):          0,003689

            Driver with highest ISR total time:                   Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

             

             

            Total time spent in ISRs (%)                          0,007001

             

             

            ISR count (execution time <250 µs):                   70623779

            ISR count (execution time 250-500 µs):                0

            ISR count (execution time 500-999 µs):                63

            ISR count (execution time 1000-1999 µs):              0

            ISR count (execution time 2000-3999 µs):              0

            ISR count (execution time >=4000 µs):                 0

             

             

             

             

            _________________________________________________________________________________________________________

            REPORTED DPCs

            _________________________________________________________________________________________________________

            DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

             

             

            Highest DPC routine execution time (µs):              6627,560

            Driver with highest DPC routine execution time:       dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

             

             

            Highest reported total DPC routine time (%):          0,021631

            Driver with highest DPC total execution time:         dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

             

             

            Total time spent in DPCs (%)                          0,074861

             

             

            DPC count (execution time <250 µs):                   264359975

            DPC count (execution time 250-500 µs):                0

            DPC count (execution time 500-999 µs):                8166

            DPC count (execution time 1000-1999 µs):              21

            DPC count (execution time 2000-3999 µs):              6

            DPC count (execution time >=4000 µs):                 0

             

             

             

             

            _________________________________________________________________________________________________________

            REPORTED HARD PAGEFAULTS

            _________________________________________________________________________________________________________

            Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

             

             

             

             

            Process with highest pagefault count:                 none

             

             

            Total number of hard pagefaults                       0

            Hard pagefault count of hardest hit process:          0

            Highest hard pagefault resolution time (µs):          0,0

            Total time spent in hard pagefaults (%):              0,0

            Number of processes hit:                              0

             

             

             

             

            _________________________________________________________________________________________________________

            PER CPU DATA

            _________________________________________________________________________________________________________

            CPU 0 Interrupt cycle time (s):                       1820,720314

            CPU 0 ISR highest execution time (µs):                293,510

            CPU 0 ISR total execution time (s):                   42,285732

            CPU 0 ISR count:                                      32998607

            CPU 0 DPC highest execution time (µs):                6627,560

            CPU 0 DPC total execution time (s):                   617,316074

            CPU 0 DPC count:                                      241516619

            _________________________________________________________________________________________________________

            CPU 1 Interrupt cycle time (s):                       1265,626076

            CPU 1 ISR highest execution time (µs):                244,780

            CPU 1 ISR total execution time (s):                   13,363640

            CPU 1 ISR count:                                      8900278

            CPU 1 DPC highest execution time (µs):                2285,010

            CPU 1 DPC total execution time (s):                   81,735642

            CPU 1 DPC count:                                      9331443

            _________________________________________________________________________________________________________

            CPU 2 Interrupt cycle time (s):                       848,776514

            CPU 2 ISR highest execution time (µs):                63,450

            CPU 2 ISR total execution time (s):                   0,284350

            CPU 2 ISR count:                                      166185

            CPU 2 DPC highest execution time (µs):                2014,130

            CPU 2 DPC total execution time (s):                   11,122374

            CPU 2 DPC count:                                      1292552

            _________________________________________________________________________________________________________

            CPU 3 Interrupt cycle time (s):                       1163,109986

            CPU 3 ISR highest execution time (µs):                38,540

            CPU 3 ISR total execution time (s):                   0,009969

            CPU 3 ISR count:                                      3619

            CPU 3 DPC highest execution time (µs):                930,50

            CPU 3 DPC total execution time (s):                   5,789055

            CPU 3 DPC count:                                      440934

            _________________________________________________________________________________________________________

            CPU 4 Interrupt cycle time (s):                       841,348651

            CPU 4 ISR highest execution time (µs):                0,0

            CPU 4 ISR total execution time (s):                   0,0

            CPU 4 ISR count:                                      0

            CPU 4 DPC highest execution time (µs):                350,480

            CPU 4 DPC total execution time (s):                   9,776372

            CPU 4 DPC count:                                      922937

            _________________________________________________________________________________________________________

            CPU 5 Interrupt cycle time (s):                       1261,009633

            CPU 5 ISR highest execution time (µs):                0,0

            CPU 5 ISR total execution time (s):                   0,0

            CPU 5 ISR count:                                      0

            CPU 5 DPC highest execution time (µs):                374,480

            CPU 5 DPC total execution time (s):                   3,529008

            CPU 5 DPC count:                                      534748

            _________________________________________________________________________________________________________

            CPU 6 Interrupt cycle time (s):                       855,331941

            CPU 6 ISR highest execution time (µs):                0,0

            CPU 6 ISR total execution time (s):                   0,0

            CPU 6 ISR count:                                      0

            CPU 6 DPC highest execution time (µs):                368,510

            CPU 6 DPC total execution time (s):                   9,830326

            CPU 6 DPC count:                                      988780

            _________________________________________________________________________________________________________

            CPU 7 Interrupt cycle time (s):                       1235,882386

            CPU 7 ISR highest execution time (µs):                0,0

            CPU 7 ISR total execution time (s):                   0,0

            CPU 7 ISR count:                                      0

            CPU 7 DPC highest execution time (µs):                407,750

            CPU 7 DPC total execution time (s):                   4,803010

            CPU 7 DPC count:                                      432382

            _________________________________________________________________________________________________________

            CPU 8 Interrupt cycle time (s):                       988,802669

            CPU 8 ISR highest execution time (µs):                0,0

            CPU 8 ISR total execution time (s):                   0,0

            CPU 8 ISR count:                                      0

            CPU 8 DPC highest execution time (µs):                348,870

            CPU 8 DPC total execution time (s):                   14,813880

            CPU 8 DPC count:                                      1873049

            _________________________________________________________________________________________________________

            CPU 9 Interrupt cycle time (s):                       1450,017398

            CPU 9 ISR highest execution time (µs):                0,0

            CPU 9 ISR total execution time (s):                   0,0

            CPU 9 ISR count:                                      0

            CPU 9 DPC highest execution time (µs):                392,640

            CPU 9 DPC total execution time (s):                   1,110019

            CPU 9 DPC count:                                      202797

            _________________________________________________________________________________________________________

            CPU 10 Interrupt cycle time (s):                       935,065248

            CPU 10 ISR highest execution time (µs):                0,0

            CPU 10 ISR total execution time (s):                   0,0

            CPU 10 ISR count:                                      0

            CPU 10 DPC highest execution time (µs):                436,260

            CPU 10 DPC total execution time (s):                   14,381214

            CPU 10 DPC count:                                      1550610

            _________________________________________________________________________________________________________

            CPU 11 Interrupt cycle time (s):                       1290,558278

            CPU 11 ISR highest execution time (µs):                0,0

            CPU 11 ISR total execution time (s):                   0,0

            CPU 11 ISR count:                                      0

            CPU 11 DPC highest execution time (µs):                502,760

            CPU 11 DPC total execution time (s):                   3,916685

            CPU 11 DPC count:                                      471225

            _________________________________________________________________________________________________________

            CPU 12 Interrupt cycle time (s):                       982,867038

            CPU 12 ISR highest execution time (µs):                293,840

            CPU 12 ISR total execution time (s):                   13,840792

            CPU 12 ISR count:                                      20460773

            CPU 12 DPC highest execution time (µs):                419,310

            CPU 12 DPC total execution time (s):                   21,551332

            CPU 12 DPC count:                                      2668211

            _________________________________________________________________________________________________________

            CPU 13 Interrupt cycle time (s):                       1171,131543

            CPU 13 ISR highest execution time (µs):                288,850

            CPU 13 ISR total execution time (s):                   1,514799

            CPU 13 ISR count:                                      1914505

            CPU 13 DPC highest execution time (µs):                510,730

            CPU 13 DPC total execution time (s):                   4,219174

            CPU 13 DPC count:                                      462718

            _________________________________________________________________________________________________________

            CPU 14 Interrupt cycle time (s):                       841,365045

            CPU 14 ISR highest execution time (µs):                306,680

            CPU 14 ISR total execution time (s):                   2,292043

            CPU 14 ISR count:                                      2602002

            CPU 14 DPC highest execution time (µs):                665,480

            CPU 14 DPC total execution time (s):                   13,347582

            CPU 14 DPC count:                                      1257882

            _________________________________________________________________________________________________________

            CPU 15 Interrupt cycle time (s):                       1139,581763

            CPU 15 ISR highest execution time (µs):                290,280

            CPU 15 ISR total execution time (s):                   3,289442

            CPU 15 ISR count:                                      3577873

            CPU 15 DPC highest execution time (µs):                396,560

            CPU 15 DPC total execution time (s):                   4,824030

            CPU 15 DPC count:                                      421282

            _________________________________________________________________________________________________________

            • Re: Ryzen 1700 freezing under certain load, or software.
              rebelyell

              yaknow it is very possible this could be related to a timing on the corsair ram stick called.   (Trc ) ive been watching this with corsair they run very low like guys running 2933mhz with trc of 58 and i run 3600mhz with 84 which the xmp of mine really is 48 or 46 or would be if i used xmp but then it wouldnt run right of course.

              if your running 3200mhz i wonder if this is an issue. ? i thought i would mention this , it is a long shot but a possiblility.

               

              if you keep the same timings and run a lower frequency on ram does this still happen. im curious. ??!!

              • Re: Ryzen 1700 freezing under certain load, or software.
                xeleron

                This is a video driver problem,since it involves DirectX in the latency monitor.I would suggest changing drivers first.

                • Re: Ryzen 1700 freezing under certain load, or software.
                  jrgsampaio

                  I got a quite stable solution using the following: (Ryzen 5 1600X, Asrock Thaichi X370 - 16Gb - Ubuntu Gnome 17.04)

                   

                  Install AMD microcode

                  UEFI setup: Use standard and then disable "Cool and Quiet" (force CPU speed to 3600GHz)

                   

                  After I have done that, no more freezes even using automatic suspend.

                   

                  Jorge

                  • Re: Ryzen 1700 freezing under certain load, or software.
                    wlundstrom

                    I managed to figure it out, it seems that it is creators update that causes this, theres no problems if i dont get that update..