AnsweredAssumed Answered

390x screen freeze

Question asked by yandjin on Jul 7, 2017
Latest reply on Jul 13, 2017 by kingfish

Hello all. since updating my gpu drivers, my sapphire 390x tri-x gives me screen freezes especially when watching videos using HPC-HC, but also tried quicktime and same issue.

- with drivers 17.4.4, the screen freezes, then it shows black screen and sometimes the screen shuts down, the system then recovers only to repeat the issue later

- with drivers 17.2.1 the screen freezes but it doesn't show black screen and it doesn't shut down, the system recovers and shows this in the event viewer : amdkmdap stopped responding (event 4101 display driver)

- drivers are the ones i was using and function properly i tried uninstalling using control panel and DDU from safe mode. and the results are the same with the the three drivers i also tried disabling Pci express link state power management and same problem.

GPU: sapphire 390x tri-x non overclocked.

CPU: I5 4690k non overclocked.

Motherboard: Asus maximus VII Ranger

RAM: 2 x 4g 1600 gskill ripjaws and 2 x 8g adata xpg 1866. xmp 1600

PSU: cooler master v1200

Windows 10 anniversary update

Thanks in advance.